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store manager resume example with 16+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting.

Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Dependable Office Manager offering experience in managing inventory, teams and projects. Customer-oriented Store Manager offering 15 years of experience in retail operations, sales and service team leadership and profitability strategies.

Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals.

Adaptive with capacity to execute and complete multiple projects. Hardworking and reliable. I enjoy the idea of and have demonstrated being with a company for long periods of time in order to learn grow and develop.

Skills
  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • MS Office proficient
  • Shift checklists
  • Inventory management
  • Employee training
  • College Textbook market knowledge
  • Customer service
  • Reliable
  • Retail inventory management
  • Sales professional
  • Staff training and development
  • Process improvement
  • Program implementation
  • Base construction/maintenance knowledge.
Experience
01/2008 to Current Store Manager Comoto | El Paso, TX,
  • Moved back from Chicago and got right back to work with my prior employer (The General Bookstore).
  • Was immediately promoted to Store/Textbook Manager.
  • Help develop and implement a Textbook Rental Program. This included assisting the development of a PCI-compliant application and credit card authorization program. This rental program has since become the most common and popular transaction method to this day.
  • Helped build and implement a new avenue of revenue for the business - Began selling State Code and Reference texts/materials for the Georgia HVAC, Plumbing, Construction, and Electrical state license exams. This upped quarterly profits and attracted a previously underserved and ignored customer base. This portion of the business operated under the "Southern Engineer's Bookstore" moniker.
  • Managed hundreds of local Publisher, Wholesale, Vendor, College/Faculty Administration contacts and accounts - including competing stores. Handled account purchases and returns of stock and supplies.
  • Restocked inventory upon shipment arrival and checked merchandise into Gandor Frog Inc. system to maintain accurate records.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 8-15 employees and associates.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Oversaw POS operations and cash management to reduce errors.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Assisted negotiation with vendors and suppliers to reduce cost.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Worked closely with local University faculty and staff to formulate and build store brand and strategy.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Experienced in both Microsoft Excel and Word. Experienced in Dropbox. Experienced with both Gandor Frog Inc textbook control and point of sale systems.
  • Experienced in data entry, data management, and data distribution.
01/2007 to 11/2007 Store Manager Comoto | Hayward, CA,
  • Previous Employer (The General Bookstore) opened a sister-store location. I was chosen to soley run the operation for the majority of the first year of business. Left in 2008 due to moving out of state (Chicago, IL).
  • Built out the inside of the property to fit our retail needs.
  • Manage all day-to-day responsibilities not limited to, but including: Store opening/closings. Sales and Buybacks. Online Sales and shipping. Online ordering and receiving. Hiring, training and management of seasonal hires. Operation and repair knowledge of our proprietary point-of-sale system. Operation and repair knowledge of our proprietary Textbook/Buyback Control Program (Gandor Frog Inc. - created via Charles Fuller and Tom Hall). Managed all Publisher, Wholesale, and Vendor accounts. Handled local and state requests and procurement procedures regarding state textbook/supply information from State Accredited Universities/Colleges.
  • Worked and cooperated with university and local police departments to ensure our students and customers were secure and safe during periods of high-dollar traffic.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Hired, trained, evaluated performance and enforced disciplinary actions for seasonal hires and associates.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
06/2005 to 01/2007 Retail Sales Scheels Sports | Bismarck, ND,
  • Drove sales of College Textbooks and College Supply products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Recommended optimal merchandise based on customer needs and desires. Began obtaining and practicing industry knowledge to keep prices down for customers while attempting to maximize profit margins.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Made and maintained healthy contacts with local and national distributors and wholesalers. Made and maintained contacts with local college faculty and staff to stream-line the acquisition of Textbook and Course requirements/information.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Communicated with customers about College Textbooks, supplies, and Digital/Rental program offerings, including policies, restrictions and refund policies.
08/2003 to 06/2004 Waiter /Food Runner /Cook's Assistant Ray's Corner Cafe | City, STATE,
  • Was promoted from Food Runner to Server within first 2 weeks of hire. Handled an average of 10-25 tables a night 5 days a week and an average of 20-40 tables on weekends. Not a single complaint or reprimand for duration of employment.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Served plated dinners, party-dinners, and buffet-style dinners.
  • Addressed concerns quickly to improve service and escalated more advanced issues to management for resolution.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Education and Training
Expected in 08/2003 to to High School Diploma | Cherokee High School, Canton, GA, GPA:

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Resume Overview

School Attended

  • Cherokee High School

Job Titles Held:

  • Store Manager
  • Store Manager
  • Retail Sales
  • Waiter /Food Runner /Cook's Assistant

Degrees

  • High School Diploma

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