Store manager equipped with extensive experience in retail management versed in all aspects of running a high-end store, including opening and closing procedures, banking, safety regulations and recruiting. Employs excellent leadership skills and multi-tasking strengths.
Awarded Store of the Year 2011
Number One Project exterior program in the market;
Number Five in the Company.
Highest commercial sales penetration rate in the market; Third best in the region.
Sales manager who had the highest attachment rate in the market.
Awarded “Top Sales Manager of the Year” in 2011
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Completed weekly schedules according to payroll policies.Analyzed marketing information and translated it into strategic plans.Trained staff to deliver outstanding customer service.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Addressed customer inquiries and resolved complaints. Also responsible for overall store operation, sales and margin performance, policy and procedure compliance, safety, security and management of all store personnel. Lead teams and react with agility to internal and external factors. Develop key relationships, including customer, workforce and community that improve business results.
Help ensure overall operational integrity of the store, with oversight of vital functional areas such as the Cash Office, Return Desk, Receiving and RTM. Mentor and guide employees, ensuring all are well-trained and capable of performing assigned duties. Provide exceptional and responsive service, greeting and acknowledging all customers in a friendly, professional manner. Also responsible for overall supervision, training and mentoring of all assigned personnel. Support the Store Manager to ensure that superior customer service is provided daily.
Responsible for providing superior customer service while achieving sales and margin budgets by managing growth and profitability of retail and specialty sales initiatives (special order, commercial and installed sales). In addition responsible for managing all sales specialists' performance and works with employees to achieve individual and budgeted sales goals. Sales Manager is to ensure maximum productivity by monitoring sales as compared to payroll expense, monitor sales identify sales opportunities, and set the standard for providing exceptional service by interacting with customers.
Responsible for achieving budgeted sales and margins in assigned area. Responsible for ensuring all relevant corporate merchandising standards are maintained on a daily basis to include merchandise resets, zone recovery freight flow, daily inventory replenishment, price integrity, promotional and seasonal sets, merchandise displays, product literature and housekeeping. Also responsible for the overall supervision, training and mentoring of all assigned personnel.Ensure superior customer service is provided daily.
Responsible for the overall sales, merchandise maintenance supervision of the hourly associates and specialists in the assigned departments. Maintains department according to company merchandising standards and store operations policies. Maximizes sales of department products. Ensure that all merchandise and operational activities take place on a consistent basis. Makes recommendations to the Zone Manager to improve and enhance company merchandise.
Responsible for the overall sales and merchandise maintenance of the assigned department. Maintains the department according to company merchandising standards and store operations policies. Maximizes sales of department merchandise and related products. Ensures that all merchandising and operational activities take place on a consistent basis. Makes recommendations to the Sales Manager to improve and enhance company merchandise and operational policies and procedures. Provide and ensure quick, responsive, friendly customer service.
Responsible for providing quick, friendly customer service by answering customers questions, providing purchase assistance and keeping shelves stocked. Assigned primarily to one zone on the sales floor, but I was required to work in other areas as needed.
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