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store manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Store manager equipped with extensive experience in retail management versed in all aspects of running a high-end store, including opening and closing procedures, banking, safety regulations and recruiting. Employs excellent leadership skills and multi-tasking strengths.

Highlights
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • Conflict resolution skills
  • Reliable
  • Sales professional
  • MS Office proficient
  • Outstanding communication skills
  • Exceptional leader
  • Team-oriented
  • Commission sales
  • Recruiting and interviewing
  • Outside sales
Accomplishments

Awarded Store of the Year 2011


Number One Project exterior program in the market;

Number Five in the Company.


Highest commercial sales penetration rate in the market; Third best in the region.


Sales manager who had the highest attachment rate in the market.

Awarded “Top Sales Manager of the Year” in 2011

Experience
Current to Current
Store Manager Comoto Costa Mesa, CA,

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Completed a series of training sessions to advance from Assistant Manager to Store Manager.Completed weekly schedules according to payroll policies.Analyzed marketing information and translated it into strategic plans.Trained staff to deliver outstanding customer service.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Addressed customer inquiries and resolved complaints. Also responsible for overall store operation, sales and margin performance, policy and procedure compliance, safety, security and management of all store personnel. Lead teams and react with agility to internal and external factors. Develop key relationships, including customer, workforce and community that improve business results.

2011 to 11/2012
Administrative Manager Medstar Research Institute Oxon Hill, MD,

Help ensure overall operational integrity of the store, with oversight of vital functional areas such as the Cash Office, Return Desk, Receiving and RTM. Mentor and guide employees, ensuring all are well-trained and capable of performing assigned duties. Provide exceptional and responsive service, greeting and acknowledging all customers in a friendly, professional manner. Also responsible for overall supervision, training and mentoring of all assigned personnel. Support the Store Manager to ensure that superior customer service is provided daily.

2009 to 11/2011
Sales Manager Go1 Salt Lake City, UT,

Responsible for providing superior customer service while achieving sales and margin budgets by managing growth and profitability of retail and specialty sales initiatives (special order, commercial and installed sales). In addition responsible for managing all sales specialists' performance and works with employees to achieve individual and budgeted sales goals. Sales Manager is to ensure maximum productivity by monitoring sales as compared to payroll expense, monitor sales identify sales opportunities, and set the standard for providing exceptional service by interacting with customers.

2007 to 11/2009
Assistant Manager Zone 1, Zone 3 Lowe's Home Improvement City, STATE,

Responsible for achieving budgeted sales and margins in assigned area. Responsible for ensuring all relevant corporate merchandising standards are maintained on a daily basis to include merchandise resets, zone recovery freight flow, daily inventory replenishment, price integrity, promotional and seasonal sets, merchandise displays, product literature and housekeeping. Also responsible for the overall supervision, training and mentoring of all assigned personnel.Ensure superior customer service is provided daily.

2006 to 11/2007
Department Manager-Appliances, Kitchen Cabinets and Flooring Lowe's Home Improement City, STATE,

Responsible for the overall sales, merchandise maintenance supervision of the hourly associates and specialists in the assigned departments. Maintains department according to company merchandising standards and store operations policies. Maximizes sales of department products. Ensure that all merchandise and operational activities take place on a consistent basis. Makes recommendations to the Zone Manager to improve and enhance company merchandise.

2004 to 11/2006
Sales specialist- Flooring Department Lowe's Home Improvement City, STATE,

Responsible for the overall sales and merchandise maintenance of the assigned department. Maintains the department according to company merchandising standards and store operations policies. Maximizes sales of department merchandise and related products. Ensures that all merchandising and operational activities take place on a consistent basis. Makes recommendations to the Sales Manager to improve and enhance company merchandise and operational policies and procedures. Provide and ensure quick, responsive, friendly customer service.

1998 to 11/2004
Customer Service Associate- Hardware, Tools, Paint, Home Decor Lowe's Home Improvement City, STATE,

Responsible for providing quick, friendly customer service by answering customers questions, providing purchase assistance and keeping shelves stocked. Assigned primarily to one zone on the sales floor, but I was required to work in other areas as needed.

Education
Expected in 2012 to to
Diploma: Business Management
UNC Kenan-Flagler - Chapel Hill, NC
GPA:
Expected in 2004 to to
Associates Degree: Business Administration
WoodField University - Schaumburg, IL
GPA:
Expected in 1998 to to
High School Diploma:
West Over High School - Schaumburg, N.C
GPA:

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Resume Overview

School Attended

  • UNC Kenan-Flagler
  • WoodField University
  • West Over High School

Job Titles Held:

  • Store Manager
  • Administrative Manager
  • Sales Manager
  • Assistant Manager Zone 1, Zone 3
  • Department Manager-Appliances, Kitchen Cabinets and Flooring
  • Sales specialist- Flooring Department
  • Customer Service Associate- Hardware, Tools, Paint, Home Decor

Degrees

  • Diploma
  • Associates Degree
  • High School Diploma

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