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store manager resume example with 16 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Results-focused supervisor offering 14 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications.

Skills
  • Team leadership and coaching
  • Relationship building and management
  • Goal-oriented
  • Excellent customer service skills
  • Detail-oriented
  • Strategic thinker
  • Staff training and development
Work History
08/2007 to Current Store Manager Comoto | Mcallen, TX,
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw, trained and encouraged a staff of 20 plus, promoting culture of efficiency and performance.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team.
  • Kept inventories accurate with daily cycle counts and 90 day audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Completed weekly payroll for 20 plus employees with reflexis
02/2006 to 08/2007 Customer Service Leader Abb Ltd | San Diego, CA,
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Checked in vendors to ensure accuracy of products being delivered
  • Took part in daily operations including stocking, cleaning, changing trash, and ringing customers
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
05/2005 to 05/2007 Residential Assistant Grafton Integrated Health Network | Frostburg, MD,
  • Upheld all university and residence hall rules, regulations and policies.
  • Assisted in opening and closing of residence halls at beginning and end of each semester, as well as during vacation periods.
  • Encouraged student participation in community and social university-sponsored programs.
  • Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Solved grievances and complaints by collaborating with residents.
  • Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
  • Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
05/2005 to 02/2006 Customer Service Associate Xylem Inc. | Minneapolis, MN,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Operated cash register for cash, check and credit card transactions with great accuracy.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped over 200 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Answered questions about store policies and concerns to support positive customer experiences.
Education
Expected in 05/2016 to to MBA | Business Administration And Hospitality Johnson & Wales University, Providence, RI GPA:
  • Graduated with 3.4 GPA
Expected in 05/2007 to to Bachelor of Science | Criminal Justice Lasell College, Auburndale, MA GPA:
  • President and Member of the Criminal Justice Honors Society
  • Dean's List Every semester
  • Chief editor of the yearbook
  • Graduated magna cum laude
  • Graduated with 3.77 GPA

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Resume Overview

School Attended

  • Johnson & Wales University
  • Lasell College

Job Titles Held:

  • Store Manager
  • Customer Service Leader
  • Residential Assistant
  • Customer Service Associate

Degrees

  • MBA
  • Bachelor of Science

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