store manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I am passionate about my work because I love what I do. I am a
focused Manager with over 14 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Skills
Leadership
Multi-Task
Attention to Deal
Problem Solving
Teamwork
Customer Service
Critical Thinking
Experience
09/2015 to CurrentStore ManagerSprouts Farmers Market | Evergreen, CO,
Oversaw inventory management with cycle counts, audits and shrinkage control.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Hired, trained and managed team of 30 associates, including evaluating performance and enforcing disciplinary actions.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Updated store pricing, signage and merchandising based on current promotions.
Processed shipments and maintained stock shelf organization.
Assessed, optimized and elevated operations to target current and expected demands.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Enforced adherence to policies, standards and security protocols.
Addressed customer inquiries and resolved complaints.
Implemented succession planning by training and developing 5 associates into leadership positions.
Maintained daily record of all transactions.
Prioritized sanitation, safety and health standards in work areas.
Coached and mentored associates to achieve 5employee promotions.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Collaborated with District Manager to recruit and develop personnel and cultivate top performance.
Created attractive store displays to generate customer interest and boost sales.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Fostered healthy team environments to promote collaboration and boost productivity.
Coordinated sales reports, reconciled accounts and made bank deposits.
Supported management in exceeding customer service and quality standards.
Oversaw inventory tracking, management and physical inventory counts.
Oversaw company merger to drive seamless transition and integration of operations.
Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Resolved customer problems by investigating issues, answering questions and building rapport.
Oversaw inventory management to minimize waste.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Delivered excellent customer service by greeting and assisting each customer.
Strengthened work flow productivity by hiring, managing and developing top talent.
Coached and empowered employees by creating and sharing motivational vision plans.
Oversaw inventory management with cycle counts, audits and shrinkage control.
08/2006 to CurrentAssistant Store ManagerLeslie's Pool Supplies (Dba) | Sacramento, CA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Mentored team on effective upselling and cross-selling techniques.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Promoted and supported strong relationships with local community organizations in surrounding area.
Maintained organized store, responded to customer complaints and answered questions quickly.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
Coached and developed store associates through formal and informal interactions.
Processed credit and debit card payments and returned proper change for cash purchases.
Minimized waste through expense tracking and effective cost control strategies.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Assessed, optimized and elevated operations to target current and expected demands.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
01/2000 to 02/2008Server Trainer99 Restaurants | Canton, MA,
Developed, improved and managed training programs.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
Partnered with team members to efficiently serve food and beverages.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Controlled portion sizes and garnishing for optimal cost controls.
Priced and ordered food products, kitchen equipment and food service supplies.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Watched new staff for concerns such as drug use and card skimming.
Prepared salads and appetizers to back up kitchen staff.
01/2000 to 08/2003Office ManagerMeredith Corporation | Chicago E Randolph St, IL,
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Automated office operations to manage client correspondence, record tracking and data communications.
Oversaw office financial management, including AP/AR and payroll administration.
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
Proactively identified and solved complex problems that impact management and business direction
Prioritized project components and organized scopes.
Managed financial documentations such as expense reports and invoices.
Monitored office inventory to maintain adequate supply levels and order products.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Set up new files and assigned tracking numbers.
Produced professional and error-free letters, presentations and spreadsheets.
Scheduled patients to foster effective resource allocation.
Greeted visitors promptly and directed to correct locations.
Organized patient files and streamlined operations to improve efficiency.
Handled all scheduling and managed timely and effective allocation of resources and calendars.
Education and Training
Expected in 06/2002 to to High School Diploma | Southeast High, Lincoln, Nebraska, GPA:
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