LiveCareer-Resume

store manager resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Focused retail store management professional versed in all aspects of running a store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities. Customer-oriented Store Manager offering over 14 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.

Skills
  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Staff training and development
  • Outstanding communication skills
  • Team-oriented
  • Reliable
  • Customer service
  • Accurate cash handling
  • Inventory management
Education and Training
Langley High School Pittsburgh, PA, Expected in 05/2000 High School Diploma : - GPA :
Experience
Macy's, Inc. - Store Manager
Minooka, IL, 07/2019 - Current
  • Worked closely with District Manager and Assistant Manager to formulate and build store brand and strategy.
  • Participated in conference calls and store manager meetings to learn and inform on store issues weekly.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Provided direction and instruction to associates on variety of tasks, including customer relations and product replenishment.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Hired, trained and managed team of 10 associates, including evaluating performance and enforcing disciplinary actions.
  • Conducted staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Improved efficiency through supervising daily staff assignments and tasks, by using action plans.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Oversaw all store operations while generating up to 20% in monthly sales.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Contributed to merchandising ideas at team sales meetings.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Enforced adherence to policies, standards and security protocols.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Trained all new assistant managers and sales associates on store security, monetary procedures and customer service expectations.
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
Ace Hardware - Department Manager
Oak Brook, IL, 10/2006 - 07/2019
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Delegated work to staff, setting priorities and goals.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Utilized excellent math skills to maintain accurate inventory levels.
Novolex - Press Machine Operator
Milwaukee, WI, 12/2001 - 12/2002
  • Operated press machines to press sheets of metal.
  • Inspected machines prior to starting and operation, verifying safe operating condition and performing lubrication and other preventive maintenance.
  • Reviewed manuals and work order drawings and specifications to determine desired shapes, dimensions and tolerance of product output, adjusting machine calibrations accordingly.
  • Communicated with supervisors and specialized machine technicians to receive instruction on correct machine operation and request assistance with set-up when necessary.
  • Maintained adequate productivity by setting and enforcing deadlines.

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Resume Overview

School Attended

  • Langley High School

Job Titles Held:

  • Store Manager
  • Department Manager
  • Press Machine Operator

Degrees

  • High School Diploma

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