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store manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Customer-oriented Store Manager offering over 7 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.

Multi-talented, experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • Customer service
  • Team-oriented
  • Outstanding communication skills
  • Sales professional
  • Flexible schedule
  • Inventory control
  • Retail inventory management
  • Reliable
  • Scheduling master
  • Team leadership
  • Employee training
  • Accurate cash handling
  • Inventory management
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Store operations oversight
  • Retail loss prevention
  • Merchandising knowledge
  • Cash register operation
  • Reliable and punctual
  • Customer- and service-oriented
  • Documentation and recordkeeping
  • Results-oriented
  • Outgoing personality
  • POS system operation
  • Energetic self-starter
  • Listening skills
  • Bilingual fluency in spanish
Experience
Store Manager, 11/2015 - 01/2020
Macy's, Inc. Kennesaw, GA,
  • Hired, trained and managed team of 5 associates, including evaluating performance and enforcing disciplinary actions.
  • Processed shipments and maintained stock shelf organization.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Counted cash drawers and made bank deposits.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Maintained daily record of all transactions.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Contributed to merchandising ideas at team sales meetings.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assumed positions of associate and assistant manager before promotion to store manager.
Cocktail Waitress, 09/2012 - 03/2015
Target Durham, NC,
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Assessed patrons' needs to always provide proactive service.
  • Verified customer IDs carefully and accurately, consistently upholding Nevada's liquor laws.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Performed with professionalism and focus on quality at all times.
  • Maintained tidiness and organization throughout bar area.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Honed bartending skills by assisting bartender with high-volume shifts.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Collected glassware from patrons and vacant tables.
  • Calculated charges, issued table checks and collected payments from customers.
Style Consultant, 06/2011 - 08/2012
Nemacolin Woodlands Resort Mcmurray, PA,
  • Oversaw overall department operation, engaging in loss prevention, cashiering, client questions and store maintenance.
  • Educated clients regarding future promotions, sales and upcoming events, stressing potential benefits to client.
  • Designed and displayed innovative store and window displays using tasteful mannequins and visual images.
  • Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.
  • Extended sales support to fitting room by proposing complementary products and checking in periodically to offer fashion expertise and perspective.
Pet Care Associate, 05/2008 - 09/2009
Petsupermarket City, STATE,
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Laundered soiled animal bedding immediately to reduce infection, using appropriate chemicals.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
Education and Training
High School Diploma: , Expected in
-
Robert Mc Queen High School - Reno, NV
GPA:
Status -

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Resume Overview

School Attended

  • Robert Mc Queen High School

Job Titles Held:

  • Store Manager
  • Cocktail Waitress
  • Style Consultant
  • Pet Care Associate

Degrees

  • High School Diploma

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