store manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Focused and diligent Customer Service Manager with over 25
years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Skills
Process improvements
Employee supervision and motivation
Store operations oversight
Operational budgeting
Program implementation
Team-oriented
Staff training and development
Inventory control
Customer service
Reliable
Education and Training
Moline Senior HighMoline IL, Expected in 08/1990 ā āHigh School Diploma: - GPA:
Experience
Macy's, Inc. - Store Manager Fort Lauderdale, FL, 11/2018 - Current
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Updated store pricing, signage and merchandising based on current promotions.
Processed shipments and maintained stock shelf organization.
Assessed, optimized and elevated operations to target current and expected demands.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assumed positions of associate and assistant manager before promotion to store manager.
Addressed customer inquiries and resolved complaints.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Oversaw inventory management to minimize waste.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Counted cash drawers and made bank deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Coordinated sales reports, reconciled accounts and made bank deposits.
Fostered healthy team environments to promote collaboration and boost productivity.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Oversaw company merger to drive seamless transition and integration of operations.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
Delivered excellent customer service by greeting and assisting each customer.
Supported management in exceeding customer service and quality standards.
Enforced adherence to policies, standards and security protocols.
Strengthened work flow productivity by hiring, managing and developing top talent.
Greeted and assisted all customers daily in high-traffic retailer.
Maintained daily record of all transactions.
Created attractive store displays to generate customer interest and boost sales.
Prioritized sanitation, safety and health standards in work areas.
Oversaw inventory tracking, management and physical inventory counts.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Coached and empowered employees by creating and sharing motivational vision plans.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Aegis Living - General Manager Seattle, WA, 08/2015 - 11/2018
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Encouraged, trained and disciplined employees to maximize performance.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
Spearheaded development and launch of business management software system.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Consistently complied with company policies and government regulations.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Mitigated regulatory risks by overseeing all compliance visits to ensure adherence to protocol.
Motivated and led team members to work together to achieve targets.
Bethany Enterprises DBA QCMart - Area Spervisor City, STATE, 08/1998 - 10/2015
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with Company guidelines to keep products within tight tolerances.
Monitored employee work and determined benchmarks for performance indicators.
Prepared reports based on documented inventory use and labor hours.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Planned and updated work schedules for optimal coverage of expected business needs.
Enhanced sales by implementing merchandising and promotional improvements.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Delegated tasks to specific employees based on individual knowledge and strengths.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Taught staff how to handle difficult situations with calm and professionalism.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
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