(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Accurate cash handling
  • Retail inventory management
  • Performance improvements
  • Cost analysis and savings
  • Profit and loss accountability
  • Recruiting and hiring
  • Supervision and training
Education and Training
Academy of Learning Career College Edmonton, AB, Canada, Expected in 05/1989 Certification : Travel Industry Management Degree - GPA :
MGM University Las Vegas, NV, USA, Expected in 01/2007 MBA : Leadership Institute Certification - GPA :
Macy's, Inc. - Store Manager
Charlotte, NC, -
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
Willis Towers Watson - Associate
Parsippany, NJ, -
  • Built and maintained relationships with peers and upper management to drive team success.
  • Acted as point of contact for internal and external customers across departments.
  • Developed and deepened customer relationships to cultivate loyal and engaged customer base.
  • Identified needs of customers promptly and efficiently.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Drove sales by successfully employing upselling and cross-selling strategies.
Mercy Medical Center - Canton - Task Force Officer
Columbia, SC, -
  • Exhibited highly effective communication skills, both written and orally to senior leaders, directly enhancing decision-making, training and team leadership abilities.
  • Supervised administrative duties, prepared daily routines and maintained operational records.
  • Trained to deploy both conventional and unconventional warfare strategies in [Type] and [Type] locations.
  • Conducted studies of potential operational areas, acquiring detailed knowledge of geography, economy, political structure, armed forces and history.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Strathcona Theatre - Cashier
City, STATE, -
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
English :
Native/ Bilingual
Negotiated :
French :
Native/ Bilingual
Negotiated :
Chinese (Cantonese) :
Native/ Bilingual
Negotiated :
  • Awarded “Top Sales Manager of the Year” in [Year].
  • Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
  • Promoted to Store Manager after [Number] months in the Assistant Manager position.
  • Created highly effective new [Program] that significantly impacted efficiency and improved operations.
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
Activities and Honors
  • Member, Small Business Association (2008 - present)
Additional Information

September 2021 - In Vetting Process

- to publish expertise and insights onto major publication platforms such as ,,,, and

The Leadership Think Tank

2016 Woman of the Year

National Association of Female Executives (NAFE)

2014 In Appreciation: MGM Resorts International Sponsorship Event

Virtuoso Executive Leadership

2009 Hotel Partner of the Year: SKYLOFTS at MGM Grand

AMEX Fine Hotels & Resorts

2011 – 2013 Luxury Travel Industry Advisory Board

Las Vegas Convention & Visitors Association

2008 – 2010 Hotels & Resorts Advisory Board


2008 – 2012 Luxury Travel Expo Advisory Board

Luxury Travel Advisor – Questex Hospitality + Travel

2000 In Appreciation: St. Regis Los Angeles - Democratic National Convention

U.S. White House Communications

2000 – 2002 Diplomatic Confidential Security Clearance

U.S. Secret Service

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Resume Overview

School Attended

  • Academy of Learning Career College
  • MGM University

Job Titles Held:

  • Store Manager
  • Associate
  • Task Force Officer
  • Cashier


  • Certification
  • MBA

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