store manager resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Expert Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Skills
Relationship Building and Management
Team Leadership and Coaching
Maximizing Profitability
Strategic Planning
Staff Training and Development
Inventory Management
Conflict Resolution & Problem Solving
Critical Thinking
Interviewing Techniques & Hiring Decisions
Planning & Prioritizing
Work History
08/2019 to CurrentStore Manager Macy's, Inc. | Brea, CA,
Identify opportunity for sales growth and potential, create, implement and validate plans to capitalize on business potential
Provide consistent coaching of all employees in order to improve individual and team performance
Create schedules according to sales volume, number of employee and employee skills capture and grow peak business.
Navigate and implement ongoing and frequent change throughout the COVID-19 pandemic with partner and customer safety at the forefront.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Generated repeat business by delivering exceptional customer service and positive engagement.
Recruited, interviewed and hired staff members with talent, enthusiasm, and experience.
Developed new store location from ground up by hiring and training efficient team.
Managed Drive Thru location grossing 40k-45k week with approximately 20% or more sales growth over prior years sales.
Routinely review P&L statements in order to identify opportunities and impact controllable contribution.
Create and validate training plans for oncoming employees to create positive experiences and ensure new team members are knowledgeable and prepared to serve customers.
Conduct Performance and Development conversations
Train New Store Managers and support development of Assistant Store Managers through shoulder to shoulder work and ongoing support post placement.
Process reports including payroll, sales, inventory and customer relations reports.
Conduct onboarding of new employees answering questions and setting clear expectations on job responsibilities and company policy.
Host store leadership meetings to collaborate on Store Action Plans to capitalize on growth potential and drive store and company goals.
Coach and guide shift supervisors through intentional shoulder-to-shoulder work to improve employee and store performance.
12/2017 to 07/2019Assistant Store ManagerBed Bath & Beyond | Chula Vista, CA,
Effectively communicated with management and colleagues on staff scheduling, customer service and fuel inventory status.
Coached and guided shift supervisors and baristas on day-to-day operations and company processes.
Managed day-to-day operations, including supervision and assignment delegation for 30-member team.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Delivered new employee onboarding via Taleo
Conducted new hire training sessions, answered questions and delivered information on job duties along with details about corporate policies and procedures.
Created and deployed new hire training initiatives.
Processed various reports, including payroll, sales and customer relations reports.
Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
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