Highly motivated and high-energy Store Manager with over 7 years of management experience successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Merchandizing, Employee coaching, Customer-focused, Hiring and retention, Implementing flows, Adherence to high customer service standards, Team management, Conflict resolution techniques, Excellent time management skills, Skilled multi-tasker, Floor set design and visual displays, Trusted key holder, Shipping and receiving, Recruitment/staffing, Background in graphic design, Excellent people skills, Cash handling accuracy, Interviewing Staff training/development Retail merchandizing expertise.
Successfully opened a new store grossing the highest volume for any new store opening in company history, Maintained a shrink of less than .4% well below the company standard of 1%, Successfully hired and trained a brand new management team as well as a full staff of new team members, Assisted in opening 5 additional new stores.
Store Manager Cheektowaga, NYKirkland's/Jul 2015 to Current
Managed a staff of between 16 and 25 team members, 2 assistant managers and a Sr. Asst Manager.
Delivered excellent customer service by greeting and assisting each customer.
Responsible for P & L.
Addressed customer inquiries and resolved complaints.
Opened a new store location and recruited and trained new staff.
Reorganized the sales floor to meet company demands.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Addressed and corrected sales staff communication issues in a tactful and effective manner. Trained staff to deliver outstanding customer service.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Store Co-Manager Niagara Falls, NYGuess/Feb 2013
Supervised a sales force of 20 sales associates and 3 assistant mangers.
Co-managed an 9,000 sqft fashion retail store on track to make $5 million in annual sales.
In charge of overseeing the implementation of general merchandizing guidelines as well as seasonal flow changes and ad sets and operational controls.
Scheduling and payroll management.
Greeted customers and quickly determining their needs as well as helping them with size and style advice as needed.
Built relationships with customers to increase likelihood of repeat business.
Partnered successfully with regional management to make merchandizing changes resulting in sales increase.
Verified that all merchandizing standards were maintained on a daily basis.
Ensured the training and implementation of new company polices procedures and SOPs.
Assistant Store Manager Cheektowaga, NYBurlington Coat Factory/Oct 2011 to Feb 2014
Managed a sales force of 90 sales associates and 5 supervisors.
Assistant managed a 77,000 square foot box box retail store earning $16 Million in sales annually.
Trained and developed new associates on POS system and key sales tactics.
Reported to the store and regional manager regarding all store and staff issues.
Examined merchandise to verify that it was correctly priced and displayed.
Hired, trained and evaluated personnel in sales and marketing.
Instructed staff on approriately handling difficult and complicated sales.
Assigned employees to specific duties to best meet the needs of the store.
Counted cash drawers and made bank deposits.
Interviewed potential job candidates and made staffing decisions.
Customer Service Supervisor Amherst, NYBurlington Coat Factory/Oct 2011
Supervised a sales force of 12 sales associates.
Encouraging cashiers to give excellent customer service.
Preparing the front-end for business.
Scheduling cashier beaks and lunches.
Handling all customer service situations.
Counting down cashiers and verifying the accuracy of their money.
Getting change, counting and verifying the safe and the deposit.
Training new cashiers and customer service cashiers.
Implementing all customer service policies.
Key-holder * Taking responsibility for all opening and closing duties as well as managing all store operations.
Associate of Arts: Graphic DesignNCCC203Sanborn, NY, NiagaraCoursework in Marketing and Advertising as well as logo design and color theory