Store Manager Resume Example

Skills

Store operations oversight

Store opening and closing procedures

Reliable

Shift checklists

Risk management

Outstanding communication skills

Retail inventory management

Supervision and training

Merchandising

Safety mindset

Customer service focus

Reporting familiarity

Merchandising ability

Recordkeeping and bookkeeping

Business operations understanding

Technologically savvy

Document control

Microsoft Office Specialist Certified

Flexible

Microsoft Office

Front office management

Issue handling

Conflict management

Team collaboration

Listening skills

Oral and writing communication

Problem Resolution

Organizational Skills

Excellent Communication Skills

Administrative Duties

Employee supervision and motivation

Accurate cash handling

Team-oriented

Staff training and development

Project management

Sales professional

Employee training

Resourceful nature

Quality assurance

Friendly and outgoing

Highly motivated

Problem solving strength

Store opening and closing procedures

Organization and efficiency

Security understanding

Project coordination

Data entry

Multitasking and prioritization

Professional and polished presentation

Effective planning

Administrative skills

Hospitality services

Office supplies ordering

Package and mail receipt

Meeting arrangements

Cash transactions

New Hire Paperwork

Time Management Skills

Written Communication Skills

Education and Training

03/2015GED: Nansemond River High SchoolCity, State

STORE MANAGER

Summary

Customer-oriented Store Manager offering over 6 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Focused on providing professional service and support to every visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Experience

Company Name - Store ManagerCity, State09/2020 - Current

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Corrected operational discrepancies by developing and executing process improvements.
Managed inventory tracking and physical inventory counts to minimize loss.
Oversaw POS operations and cash management to reduce errors.

Company Name - Store ManagerCity, State05/2016 - 09/2020

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Corrected operational discrepancies by developing and executing process improvements.
Managed inventory tracking and physical inventory counts to minimize loss.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Oversaw POS operations and cash management to reduce errors.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Strengthened work flow productivity by hiring, managing and developing top talent.
Assessed, optimized and elevated operations to target current and expected demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Company Name - Assistant Store ManagerCity, State10/2017 - 05/2020

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Supervised SGA's in processing credit, debit, and cash payments to streamline sales.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Promoted and supported strong relationships with local community organizations in surrounding area.
Conducted analysis to address productivity and employee needs, resulting in improved employee morale.

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Resume Score: 80%

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