Store Manager Resume Example
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STORE MANAGER
Summary
Reliable retail management professional with 5 years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Skills
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Experience
Dollar General Corporation | Cochran , GAStore Manager03/2020 - Current
- Oversaw daily cash register operations and cash management and kept errors at low rate by implementing systems.
- Contributed to merchandising ideas at team sales meetings.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Delivered excellent customer service by greeting and assisting each customer.
- Created and delivered weekly schedule assignments to staff members so all shifts received adequate coverage.
- Created attractive store displays to generate customer interest and boost sales.
- Processed shipments and maintained stock shelf organization.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Reduced process lags while managing 5 employees to optimize productivity.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Enforced adherence to policies, standards and security protocols.
- Updated store pricing, signage and merchandising based on current promotions.
Sla Management | New London , CTCafe Manager11/2019 - 02/2020
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Coordinated preparation of customer meals and monitored food handling for safety purposes.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Completed regular line checks to maximize quality assurance.
- Supervised staff preparing and serving 80 meals per day.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Controlled portion sizes and garnishing for optimal cost controls.
- Trained employees on correct cooking techniques, safety standards and performance strategies.
Midas Hospitality | Broken Arrow , OKHousekeeping Room Attendant10/2016 - 08/2019
- Sorted, washed, dried, and ironed guest laundry.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Organized supplies for efficient use based on expected customer needs.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Reported guest issues, safety and maintenance concerns immediately to management.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Coached new employees by demonstrating approved cleaning procedures.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Krispy Kreme | Savannah , GAAssistant Manager03/2015 - 10/2016
- Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Enhanced sales by implementing merchandising and promotional improvements.
- Delegated daily tasks to team members to optimize team productivity.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed inventory audits to identify losses and project future demands.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Cultivated customer loyalty by training team members in industry-leading service standards.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education and Training
North Country Community College | City, StateSome College (No Degree) in Business Management
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Resume Overview
School Attended
- North Country Community College
Job Titles Held:
- Store Manager
- Cafe Manager
- Housekeeping Room Attendant
- Assistant Manager
Degrees
- Some College (No Degree) in Business Management
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