Store Manager /Customer Account Manager/Sales Manager Resume Example Aaron's

STORE MANAGER /CUSTOMER ACCOUNT MANAGER/SALES MANAGER

Executive Summary

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. I am also skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.

Core Qualifications

Retail inventory management Accurate cash handling Store opening and closing procedures Store operations Outstanding communication skills Conflict resolution skills Team-oriented Commission sales Sales professional Recruiting and interviewing Reliable

Accomplishments

Promoted to Store Manager after three years in the Assistant Manager position.
Lead my region in sales for one year straight.

Professional Experience

Store Manager /Customer Account Manager/Sales Manager
August 2009 to Current Aaron's － Eastlake, OH

Delivered excellent customer service by greeting and assisting each customer. As a store manager I was responsible for 7 employees and a six hundred customer store. I had 1100 inventory sticks that I had to keep track of weekly. We used a hand held scanner which used Microsoft Excel. I also handle employee scheduling and editing employee's hours. Hiring, Disciplining and Terminating was also my responsibility.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received. I was also in charge of restoring all returned and in service computers back to factory settings.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner. I also used Microsoft Excel to group together all of our customers who are pass due to organize them by their due date. The information is then sent to our streets and trips by where they live to go field visit them efficiently.

Sales Associate
April 2009 to May 2014 Pre-Paid Legal/LegalShield － Cleveland, OH

I was in Charge of contact school districts and businesses about offering LegalShield's legal services and identity protection services. Once we came into agreement with school district or business offering the services to their employees I then coordinated with other associate to do a powerpoint presentation or did it myself.

Account Manager
June 2008 to July 2009 Rent-A-Center － Cleveland, OH

Fielded an average of 5 customer service calls per day.
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Served as liaison between customers, store personnel and various store departments.
Confirmed that appropriate changes were made to resolve customers' problems.
Informed customers about sales and promotions in a friendly and engaging manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Canvasser
May 2007 to May 2008 Air-Tite － Independence, OH

Executed 150 daily cold calls to top level executives to increase client base.
Answered customers' questions regarding products, prices and availability.
Emphasized product features based on analysis of customers' needs.
Handled the highest volume account in assigned territory.
Collaborated with colleagues to exchange selling strategies and marketing information.
Acted as customer liaison between sales management and personal accounts.
Responded to all customer inquiries in a timely manner.

Cook
April 2006 to May 2007 Denny's － Cleveland, OH

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
Followed proper food handling methods and maintained correct temperature of all food products.
Prepared healthy, enjoyable breakfasts and dinners for diners.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Enforced appropriate work-flow and quality controls for food quality and temperature.

Cook
May 2004 to April 2006 Eat-n-park － Cleveland, OH

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
Followed proper food handling methods and maintained correct temperature of all food products.
Quickly and courteously resolved all guest problems and complaints.
Prepared healthy, enjoyable breakfasts and dinners for diners.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Enforced appropriate work-flow and quality controls for food quality and temperature.

Food Service specialist
June 2000 to June 2004 U.S. Army － Ft. Lewis, WA

Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.
Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.
Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. I assisted the rations Non commissions officer with the weekly inventory which had to be converted into a pdf format.
Followed proper food handling methods and maintained correct temperature of all food products.
Established and maintained open, collaborative relationships with the kitchen team.
Quickly and courteously resolved all guest problems and complaints.
Prepared healthy, enjoyable breakfasts and dinners for diners.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Enforced appropriate work-flow and quality controls for food quality and temperature.
Developed strategies to enhance catering and retail food service revenue and productivity goals.

Education

High School Diploma : General studies, 1998 John Marshall High School － Cleveland, OH General studies

Skills

administrative, budget, cash receipts, cash handling, closing, color, communication skills, Conflict resolution, client, customer liaison, excellent customer service, customer service, features, inventory management, inventory, Director, marketing, meetings, exchange, personnel, producing, purchasing, quality, receiving, reconciling, Recruiting, Retail, safety, selling, Sales, sales management, staffing, work-flow

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Store Manager /Customer Account Manager/Sales Manager Resume Example

Resume Score: 90%