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Store Manager Resume Example

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STORE MANAGER
Summary

Customer-oriented Store Manager offering over 35 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals. Also adaptive to changes and willing to learn new fields in my career.

Skills
  • Reliable
  • Customer Service Orientated
  • Self Motivated
  • Attention to detail
  • Willing to learn new skills
  • Flexible with work life balance
  • Dedicated
  • Multi tasking
Experience
Store Manager
Frankfort, ILKohl's Department Store/May 2006 to Current
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Hired, trained and managed team of 150+ associates, including evaluating performance and enforcing disciplinary actions.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Enforced adherence to policies, standards and security protocols.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Coached and empowered employees by creating and sharing motivational vision plans.
General Store Manager
Lansing, ILSam's Club/Jan 1990 to Apr 2006
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Hired, trained, promoted and mentored many associates throughout my career with Sam's Club.
  • Hands on with associates in projects that were very timely to drive our business needs.
  • Greeted and assisted all customers daily in high-traffic retailer.
Book Keeping
Merrillville, INQuality Discount Appearel/Feb 1987 to Feb 1990
  • Reconciled monthly checks for accurate bank statement distribution.
  • Handled cash and deposits using proper accounting procedures and documentation.
  • Coded data processing accounting entries, daily receipts and payments in accordance with all company protocols.
  • Entered weekly sales and customer count sheets for review by management.
  • Completed payroll for 25 employees , keeping detailed records for long-term accuracy.
  • Enhanced customer loyalty by handling all types of issues efficiently.
  • Tracked expenses and entered deposits while reconciling monthly bank accounts to verify accuracy.
  • Grew customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Developed and implemented bookkeeping policies and procedures to improve department workflows.
  • Kept supply in line with demand by effectively managing inventory control to reduce work flow gaps.
Education and Training
Some College (No Degree): Social WorkIndiana University - Purdue University IndianapolisIndianapolis, IN
Accomplishments
  • Won “Store of the Month” and "Store of the Year" Awards throughout my years with Kohl's and Sam's Club.
  • Managed stores that were top 10% of the company. (Kohl's)
  • Awarded merit increases during my years of employment.
  • Sold 130 membership in one day for Sam's Club.
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Resume Overview

Companies Worked For:

  • Kohl's Department Store
  • Sam's Club
  • Quality Discount Appearel

School Attended

  • Indiana University - Purdue University Indianapolis

Job Titles Held:

  • Store Manager
  • General Store Manager
  • Book Keeping

Degrees

  • Some College (No Degree) : Social Work

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