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Store Manager Resume Example

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STORE MANAGER
Summary

Customer-oriented Store Manager offering over 21 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Skills
  • Team Leadership
  • Product and Service Sales
  • Customer Relations
  • Goals and Performance
  • Store Management
  • Training and Development
  • Learning Strategies
  • Operation Monitoring
  • POS Systems
  • Accurate Money Handling
  • Accurate Cash Handling
  • Staff Management
  • Opening and Closing Procedures
  • Scheduling
  • Personnel Development
  • Merchandising
  • Sales Training
  • Inventory Management
  • Sales
  • Inventory Control
  • Sales Goals
  • Shift Checklists
  • Store Opening and Closing Procedures
  • Outstanding Communication Skills
  • Store Operations Oversight
  • Store Merchandising
  • Employee Training
  • Cash Deposits and Receipts
  • Store Operations
  • Maximizing Profitability
  • Bank Deposit Procedures
  • Hourly Shift Management
  • Store Displays
  • Cash Register Operation
  • Visual Merchandising
Experience
04/2011 to Current
Store ManagerCompany Name － City, State
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Implemented succession planning by training and developing associates into leadership positions.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Diminished total loss by implementing effective operational improvements.
  • Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Boosted sales by cultivating customer rapport and delivering superior customer service.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
10/2003 to 03/2011
Store ManagerCompany Name － City, State
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw POS operations and cash management to reduce errors.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Diminished total loss by implementing effective operational improvements.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Boosted sales by cultivating customer rapport and delivering superior customer service.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
05/2000 to 10/2003
Assistant ManagerCompany Name － City, State
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Delegated daily tasks to team members to optimize group productivity.
  • Supported sales management initiatives to optimize business development.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed inventory audits to identify losses and project demand.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education and Training
05/2000
High School DiplomaDaniel Boone High School － City, State
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Resume Overview

School Attended

  • Daniel Boone High School

Job Titles Held:

  • Store Manager
  • Assistant Manager

Degrees

  • High School Diploma

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