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Store Manager Resume Example

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STORE MANAGER
Summary

Quality focused Store Manager adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of success.

Well-versed in shrinkage control, inventory management and financial leadership of retail businesses. Talented with innovative approaches to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.

Focused retail store management professional versed in all aspects of running the store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.

Skills
  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Process improvements
  • Employee training
  • Outstanding communication skills
  • Shift checklists
  • Customer service
  • Team-oriented
  • Process improvement
  • Operational budgeting
  • Retail inventory management
  • Reliable
  • Accurate cash handling
  • Administrative support
  • Staff training and development
  • Project management
  • Sales professional
Experience
Store Manager
Euless, TXDollar General/May 2015 to Jan 2020
  • Processed shipments and maintained stock shelf organization.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Oversaw inventory management to minimize waste.
  • Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Created attractive store displays to generate customer interest and boost sales.
  • Delivered excellent customer service by greeting and assisting each customer.
Logistics Team Lead
Euless, TXTarget/Feb 2014 to May 2015
  • Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
  • Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
  • Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
  • Coordinated import and export operations and ensured adherence to schedules and deadlines.
  • Exceeded specific team goals, partnering with staff to share and implement best practices.
  • Performed site evaluations, customer surveys and team audits.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Supported department by compiling paperwork and taking detailed meeting minutes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
Guest Service Team Lead
Euless, TXTarget/Aug 2013 to Feb 2014

Resolved guest challenges and complaints by applying resourceful and actionable solutions.

  • Streamlined daily operations, including check-out processes, to increase efficiency and satisfaction.
  • Interviewed, hired, and supervised Team Memebers
  • Scheduled over 20 employees by assigning shifts.
Education and Training
High School DiplomaHolliday ISDMay 2001Holliday, TX
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Resume Overview

Companies Worked For:

  • Dollar General
  • Target

School Attended

  • Holliday ISD

Job Titles Held:

  • Store Manager
  • Logistics Team Lead
  • Guest Service Team Lead

Degrees

  • High School Diploma

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