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Store Manager Resume Example

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STORE MANAGER
Professional Summary
Skills
Work History
Store Manager, 05/2020 to 09/2020
Stage Stores – Sylacauga, AL
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created work schedules according to sales volume and number of employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Planned budgets and authorized payments and merchandise returns.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Assistant Store Manager, 09/2018 to 05/2020
Stage Stores – Sylacauga, AL
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Conducted store inventories once per quarter.
  • Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Drafted employee work schedules to fill coverage gaps.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
Supervisor, 12/2017 to 09/2018
Stage Stores – Sylacauga, AL
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Measured team performance and reported metrics to leadership team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained compliance with company policies, objectives and communication goals.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Set overall vision and provided team leadership.
Sales Associate, 10/2017 to 12/2017
Stage Stores – Sylacauga, AL
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Processed product returns and assisted customers with other selections.
  • Educated customers on promotions to enhance sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Education
High School Graduate: 06/2019
Apopka High School - Apopka, FL
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Resume Overview

Companies Worked For:

  • Stage Stores

School Attended

  • Apopka High School

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Supervisor
  • Sales Associate

Degrees

  • High School Graduate : 06/2019

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