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Store Manager Resume Example

Resume Score: 80%

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STORE MANAGER
Summary

Driven Front End Supervisor with strong history of satisfying customers through top-notch service and support. Quality-driven team player effective at training and learning. Ready to apply three or more years of factory experience to new role with long-term potential.

Skills
  • Store operations oversight
  • Store opening and closing procedures
  • Process improvements
  • Employee supervision and motivation
  • Customer service
  • Inventory management
  • Staff training and development
  • Employee training
Experience
03/2015 to 01/2020
Store ManagerCircleK - Broadway, NC
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Hired, trained and managed team of 9 associates, including evaluating performance and enforcing disciplinary actions.
  • Increased profits 5.10% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Processed shipments and maintained stock shelf organization.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Hired and trained 9-11 employees to start new jobs store in the Broadway location.
  • Maintained daily record of all transactions.
  • Trained all-person staff to deliver outstanding customer service and assistance.
  • Addressed customer inquiries and resolved complaints.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Coached and mentored associates to achieve 3 or more employee promotions.
02/2014 to 04/2015
Area ManagerSmithfield's Chicken 'N Bar-B-Q - Sanford, NC
  • Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
  • Audited Eight locations in surrounding counties sales performance and data trends to improve under performing areas.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Supervised 8 store managers and their staff employees, ensuring optimal productivity.
  • Boosted team morale and overall revenues by creating and implementing sales contests.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
08/2011 to 06/2014
Assembly TechnicianCaterpillar - Sanford, NC
  • Conducted visual inspections and checked for product defects.
  • Fit, built and reconstructed various products, including engines and hystats.
  • Completed quality assurance and design compliance checks every day.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Completed engines for machine product assembly lines efficiently and safely.
  • Assembled complex bolts and screw components using torque equipment after careful review of all project specifications and directions.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Operated hoist, torque tools and other lift machinery to assemble more than 60 products and components per day.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
10/2002 to 01/2011
Store ManagerSmithfield's Chicken 'N Bar-B-Q - Sanford, NC
  • Contributed to merchandising ideas at team sales meetings.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Supported all managers in managing daily store functions.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Created attractive store displays to generate customer interest and boost sales.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Supervised and led 3 department managers while overseeing performance and productivity of 12 employees.
  • Maintained daily record of all transactions.
  • Trained all new assistant managers and cash managers on store security, monetary procedures and customer service expectations.
  • Hired, trained and managed team of 12-15 associates, including evaluating performance and enforcing disciplinary actions.
  • Processed shipments and maintained stock shelf organization.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Oversaw all store operations while generating up to $83,000. in monthly sales.
  • Addressed customer inquiries and resolved complaints.
  • Oversaw inventory management to minimize waste.
  • Enforced adherence to policies, standards and security protocols.
  • Wrote order supply requests to replenish merchandise and submitted to Vice President for sign-off.
  • Prioritized sanitation, safety and health standards in work areas.
  • Counted cash drawers and made bank deposits.
  • Interviewed, hired, supervised and trained 20-30 for new store openings as well as employees. Instituted mentoring program to develop skills, leadership and employee excellence.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Conducted 30-60-90 day performance reviews to organize training and development for staff.
  • Participated in weekly and one on one manager meetings monthly basis.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Hired and trained 50 employees to start new openings store in Rockingham and Mebane.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Education and Training
01/2011
GEDCCCC - Sanford, NC
Accomplishments
  • Promoted to Store Manager after 4 months in the Assistant Manager position.
  • Routinely helped as many as 30 customers each day in a high-volume retail outlet.
  • Met monthly sales goals for 12 months straight.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • CircleK
  • Smithfield's Chicken 'N Bar-B-Q
  • Caterpillar

School Attended

  • CCCC

Job Titles Held:

  • Store Manager
  • Area Manager
  • Assembly Technician

Degrees

  • GED

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