Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong training, presentation, analytical and problem solving skills.
Determined staff promotions and demotions, and terminated employees when necessary.
Trained all new managers on store procedures and policies.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Trained staff to deliver outstanding customer service.
Completed weekly schedules according to payroll policies.
Reorganized the sales floor to meet company demands.
Stocked and restocked inventory when shipments were received.
Addressed customer inquiries and resolved complaints.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Actively managed store costs such as labor, shrink and supplies.
Ensured staff members followed store policies and procedures.
Planned, delegated and organized work among staff members.
Recruited and coordinated training of new employees.
Managed daily performance of staff and conducted yearly performance reviews.
Communicated, executed and managed marketing and merchandising initiatives.
Monitored inventory levels to ensure merchandise was properly received and merchandised.
Oversaw the successful execution of in-store events: classes, demonstration weekends and promotions.
Implemented management staffing changes during corporate downsizing and reorganization of store teams.
Assisted in all day-to-day operations, including daily implementation of floor supervisor program, effective merchandising of product, and supervision of associates.
Worked with store manager to ensure that all staff members received training as needed.
Completed payroll paperwork and monitored store sales to ensure store was adequately staffed.
Continually developed product knowledge and abilities to demonstrate new products to customers.
Ensured that products were merchandised correctly through planogram updates and daily maintenance.
Monitored quantities and completed weekly orders for store supplies.
Implemented policy, facilitated training and tracked progress for photo departments in 64 stores.
Conducted group training sessions for store staff three times per year.
Worked with store and district management to set and achieve sales goals.
Assisted in recruitment, placement and training of staff for new stores.
Visited each store 6 times per year to assess merchandising and sales success.
Monitored sales reports on daily basis.
Served as liaison with maintenance, vendor and construction staffs.
Able to use Word, PowerPoint and Excel for presentations, record-keeping and reporting.
Administered operations in all store departments, including pharmacy, photo, cosmetics.
Assisted in merchandising store based on corporate guidelines and local trends.
Trained new staff and helped shape employee performance through feedback, evaluation and computer training programs.
Addressed customer service, staffing and employee concerns
Completed Applied Drug Store Management course.
Coordinated educational, social and wellness programming for residence hall Area of 3 buildings and over 800 students
Supervised 2 professional and 50+ student employees.
Assisted in planning and implementation of comprehensive campus-wide training for all staff.
Planned and conducted weekly staff meetings to disseminate information, and provide training for staff.
Maintained on-campus residence and responded to crisis situations as needed.
Served as preliminary hearing officer for the Office of Judicial Affairs, with the ability to administer sanctions.
Evaluated professional and student staff on daily basis and yearly through formalized process.
Served as chair of Professional Recruitment and Retention Committee.
Met with staff members each month to provide feedback and discuss job performance.
Served as advisor/mentor to students experiencing academic, social or personal problems.
Instructed a one-credit-hour class each semester to new staff members.
Instructed courses in World Civilization, United States History, and Government.
Assisted in planning of curriculum for general social studies courses Independently planned curriculum for two elective courses.
Documented utilization of state-mandated core content in unit plans and intervention strategies.
Scored and evaluated writing portfolios and state-mandated testing at the state and local levels.
Served as sponsor/adviser of National Honor Society (5 years) and 4H club (2 years), planned 10-12 service projects and coordinated 2-4 major fund-raisers per year.
administrative, computer training, customer service, inventory, merchandising, payroll, performance reviews, policies, presentations, record-keeping, recruitment, reporting, sales, staffing, supervision
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