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Store Manager Resume Example

Resume Score: 80%

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B
STORE MANAGER
Summary

Driven manager with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory.

Skills
  • Store operations oversight
  • Employee supervision and motivation
  • Retail inventory management
  • MS Office proficient
  • Operational budgeting
  • Accurate cash handling
  • Team-oriented
  • Program implementation
  • Employee training
  • Risk management
  • Outstanding communication skills
  • Project management
  • Sales professional
  • Staff training and development
  • Root cause analysis
  • Reliable
  • Recruiting and hiring
  • Shift checklists
  • Store opening and closing procedures
Experience
Store Manager
Manchester, CT
Express /Jul 2016 to Oct 2020
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Translated marketing information into strategic plans for establishment.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Handled proof-of-concept requirements to meet strategic objectives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
Store Manager
Enfield, CT
Express /Apr 2016 to Jul 2016
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Oversaw company merger to drive seamless transition and integration of operations.
Co-Manager
Trumbull, CT
Express/Mar 2013 to Apr 2016
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Translated marketing information into strategic plans for establishment.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
Administrative Assistant
Middlebury, CT
Invisions LLC/Apr 2010 to Mar 2013
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Education and Training
Associate of Science: Business AdministrationHousatonic Community CollegeDec 2014Bridgeport, CT
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Express
  • Invisions LLC

School Attended

  • Housatonic Community College

Job Titles Held:

  • Store Manager
  • Co-Manager
  • Administrative Assistant

Degrees

  • Associate of Science : Business Administration

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