Store Manager Resume Example Express - Broomall, Pennsylvania

STORE MANAGER

Summary

Driven manager with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory.

Skills

Store operations oversight
Employee supervision and motivation
Retail inventory management
MS Office proficient
Operational budgeting
Accurate cash handling
Team-oriented
Program implementation
Employee training
Risk management

Outstanding communication skills
Project management
Sales professional
Staff training and development
Root cause analysis
Reliable
Recruiting and hiring
Shift checklists
Store opening and closing procedures

Experience

Store Manager
Manchester, CTExpress /Jul 2016 to Oct 2020

Oversaw inventory management through cycle counts, audits and shrinkage control.
Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Resolved customer problems by investigating issues, answering questions and building rapport.
Translated marketing information into strategic plans for establishment.
Trained employees on store security, monetary procedures and customer service expectations.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Handled proof-of-concept requirements to meet strategic objectives.
Managed inventory tracking and physical inventory counts to minimize loss.

Store Manager
Enfield, CTExpress /Apr 2016 to Jul 2016

Coached and empowered employees by creating and sharing motivational vision plans.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Oversaw company merger to drive seamless transition and integration of operations.

Co-Manager
Trumbull, CTExpress/Mar 2013 to Apr 2016

Positively impacted product relevance through careful distribution, merchandising and display techniques.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Translated marketing information into strategic plans for establishment.
Fostered healthy team environments to promote collaboration and boost productivity.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Managed inventory tracking and physical inventory counts to minimize loss.
Trained employees on store security, monetary procedures and customer service expectations.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw inventory management through cycle counts, audits and shrinkage control.

Administrative Assistant
Middlebury, CTInvisions LLC/Apr 2010 to Mar 2013

Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Liaised between internal and external stakeholders to provide updated project status and performance reports.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Conducted research using various media sources to obtain relevant data for staff requirements.
Conducted market surveys and industry studies to identify need and demand for new clientele.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

Education and Training

Associate of Science: Business AdministrationHousatonic Community CollegeDec 2014Bridgeport, CT

Resume Overview

Companies Worked For:

Express
Invisions LLC

School Attended

Housatonic Community College

Job Titles Held:

Store Manager
Co-Manager
Administrative Assistant

Degrees

Associate of Science : Business Administration

Store Manager Resume Example

Resume Score: 80%

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