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Store Manager Resume Example

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/STORE MANAGER
Professional Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 6 years of experience to dynamic new position. Likeable personality and customer-focused background. Ready to tackle new challenges and build success with exciting organization. Composed persona known for having excellent drive.

Work History
Rite Aid- Store Manager
Munhall, PA04/2019 - 08/2020
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Scheduled andled weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Created work schedules according to sales volume and number of employees.
  • Oversaw, trained and encouraged multiple shift supervisors and cashiers, promoting culture of efficiency and performance.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw daily operations of store start-up, including staffing and training, compliance, inventory control and financial functions.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed inventory control, cash control and store opening and closing procedures.
Rite Aid- Assistant Store Manager
Forest Hills, PA04/2017 - 04/2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings.
  • Interviewed, hired and trained multiple staff associates and equipped to comply with company policies and procedures.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.
Rite Aid- Shift Supervisor
Forest Hills, PA12/2015 - 04/2017
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Delivered successful training to more than twenty employees during three year tenure, educating on successful work processes and productivity strategies.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maintained compliance with company policies, objectives and communication goals.
Rite Aid- Cashier
Forest Hills, PA08/2014 - 12/2015
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with Store Manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Skills
  • Order management
  • Relationship building and management
  • Maximizing Profitability
  • Training and Development
  • Store Management
  • Opening and closing procedures
  • Accurate money handling
  • Staff training and development
  • Customer-oriented
  • Training and mentoring
  • Excellent customer service skills
  • Compassion
Education
Serra Catholic High CatholicMcKeesport, PA05/2016High School Diploma:
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Resume Overview

Companies Worked For:

  • Rite Aid

School Attended

  • Serra Catholic High Catholic

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Shift Supervisor
  • Cashier

Degrees

  • High School Diploma :

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