LiveCareer-Resume

store manager resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Dedicated Store Manager with more than 4 years' experience in retail operations and team leadership. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store profits.

Skills
  • POS systems
  • Sales
  • Bank deposit procedures
  • Operations
  • Store displays
  • Customer-oriented
  • Product knowledge
  • Customer service
  • Team leadership and coaching
  • Opening and closing procedures
  • Accurate money handling
  • Order processing
  • Inventory management
  • Customer relations
  • Goals and performance
  • Hourly shift management
  • Excellent customer service skills
Work History
Store Manager, 09/2014 to Current
Weis Markets, Inc.Philadelphia, PA,
  • Maintained strong knowledge in the handling of perishables.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Oversaw employee scheduling and payroll processing to guide operations.
  • Upheld and communicated store programs and standards to ensure quality, freshness, safety and cleanliness.
  • Boosted revenue numbers by developing and deploying strategies to effectively improve operations.
  • Managed all aspects of store operations, organization, maintenance and purchasing functions.
  • Counted cash drawers and made bank deposits.
  • Reported to the district manager regarding all store and staff issues.
  • Ensured compliance with policies, standards and security measures.
  • Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.
     
  • Trained and developed new associates on POS system and key sales tactics.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain budget.
  • Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
  • Kept grocery shelves and backroom clean and organized.
  • Interviewed job candidates and made staffing decisions.
  • Handled new hire training for various jobs and kept employees up-to-date through frequent meetings.
     
  • Generated repeat business through exceptional customer service.
  • Coached sales associates on product knowledge by utilizing BK link training tools.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Received and effectively displayed incoming product to promote timely sales.
Assistant Manager, 09/2008 to 2014
Ascena Retail GroupNorth Portland, OR,
  • Increased operational efficiency by training staff on best practices and protocols.
  • Managed weekly inventory transactions by creating templates to ensure optimal food and beverage stock.
  • Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
     
  • Generated [Timeframe] sales reports and productivity reports to assist decision-makers with operational improvements.
  • Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
  • Addressed problems with customers to promote quick and successful resolution.
  • Achieved recognition from senior management for contributions to the store's success by managing sales, employees and operations to achieve optimal performance.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
     
  • Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates.
     
  • Managed multiple priorities in fast-paced environment.
Crew Member, 09/2004 to 2008
Dairy QueenCrowley, LA,
  • Cleaned offices and common areas, emptied trash and restocked supplies in the restrooms.
  • Utilized all machinery and equipment while observing various safety precautions and practices.
  • Adhered to company safety standards, including [Type] and [Type] procedures.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Maintained an atmosphere of enthusiastic customer service.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Created and implemented an action plan to address cost control issues.
  • Maintained clean dining room, lobby and service areas at all times.
  • Resolved guest complaints quickly and efficiently.
  • Promoted items on beverage lists and restaurant specials.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Stocked and maintained cleanliness of stations.
  • Followed checklists for shift start and end to help with smooth transitions.
  • Operated and sanitized all equipment in a safe and proper manner.
  • Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Assisted guests with finding items.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Education
High School Diploma: , Expected in 2007 to Oakville Sr. High School - St Louis, MO
GPA:
Certifications

Arc Welding and in Tig Welding, Mig Welding

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Additional Information

Have had some welding experience with verticle, horizontal, overhead welding. Portable outdoor welding, pipe welding. Know how to use a plasma cutter and a flame torch cutter. Grinding and sandblasting with the proper materials and safety.

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Resume Overview

School Attended

  • Oakville Sr. High School

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Crew Member

Degrees

  • High School Diploma

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