store manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Veteran manager with top-level skills in customer focused sales and service, with emphasis in team building, merchandising, and operational excellence. Ready to tackle new challenges and build success with exciting organization.

  • Team Leadership
  • Training Management
  • Financial Statement Review
  • Budget Control
  • Sales Tracking
  • Customer Service Management
  • Recruitment and Hiring
  • Staff Scheduling
  • Sales Coaching
  • Inventory Tracking and Management
  • Customer Relations
  • Waste Management and Reduction
Work History
Store Manager, 06/2012 - 09/2021
Northern Tool Austin, TX,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Analyzed and interpreted store trends to facilitate planning.
Assistant Store Manager, 05/2005 - 06/2012
Natural Grocers Rio Rancho, NM,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Freight Flow Lead, 12/2002 - 05/2005
Flad Architects Madison, WI,
  • Reached, lifted and maneuvered objects of varying dimensions and weights up to [Number] pounds.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Determined method of shipment and prepared bills of lading, invoices and other shipping documents
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Arranged merchandise in alignment with store planogram.
Structural Technician, 11/1998 - 11/2002
United States Air Force, USAF City, STATE,
  • Welded, cut and bent steel as necessary with torches, metal shears and welding equipment.
  • Fabricated steel frames, columns, beams and girders according to blueprints or instructions from site managers.
  • Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
  • Inserted sealing strips, wiring and insulating material, as called for in blueprints.
  • Followed blueprints and instructions from supervisors to erect columns, beams and girders.
  • Unloaded and positioned prefabricated steel and heavy equipment using hoisting equipment, such as cables, pulleys or hooks.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Operated equipment such as fork trucks and skidders.
  • Completed installations of building structures, trim, flooring and cabinetry.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Built structures using precast concrete and hand-poured concrete forms.
High School Diploma: , Expected in 06/1998
Willow Run High School - Ypsilanti, MI,
Status -
Additional Information

Proficient in MS Word, Excel, and Powerpoint.

Affinity towards tech based solutions.

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Resume Overview

School Attended

  • Willow Run High School

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Freight Flow Lead
  • Structural Technician


  • High School Diploma

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