store manager resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Results-driven management professional determined to exceed customer experiences and company sales goals. Forward-thinClaire in addressing and resolving employee and customer concerns, optimizing policies and engaging with customers to promote loyalty which aids in driving sales. Motivated, positive, enthusiastic, and likeable personality coupled with eagerness to contribute to team success through hard work, attention to detail and excellent organizational skills. Ready to tackle new challenges and build success with an exciting organization that is in alignment with my skills, beliefs, and goals. Quick to learn, adapt, grow and excel using creative and critical thinClaire.
Skills
General Store Management
Relationship building and management of employees and customers
Can work well alone or as part of a team
Training and development of staff through clear communication
Excellent customer service skills
Positive attitude and reliable, hard work ethic
Highly organized
TracClaire inventory and ordering accurately and appropriately
Maximizing profitability through both increased savings and sales
Accurate money handling, deposits and accounting
Good with time management and meeting deadlines
Attention to detail
Works well under pressure and in a fast paced environment
Ability to quickly problem solve through logical, critical and creative thinClaire
Efficiently and accurately multi-task (able to "wear a many hats")
Product and service sales expertise
TracClaire goals, progress and performance
Graphic design and marketing skills (print/digital/social media)
Effective merchandising and store display design
Accurately execute variety of daily operations from open to close
OSHA, Food Safety laws and regulatory compliance (Also follow all relative CDC recommendations related to COVID-19)
POS systems
Database Management
Quickly learn, navigate and master software programs
Work History
Store Manager, 08/2018 - 02/2021 Nouria Energy – Manchester, CT,
Evaluate and improve operations, target current business conditions and forecast needs.
Oversee and execute daily opening and closing procedures
Accurately process daily sales accounting and deposits.
Interview, hire, and train employees in daily operations, product/service knowledge and customer service to drive sales.
Create weekly schedule, monitor and process employee payroll.
Bolstered sales volume by 30% ($170k) in less than 1 year by implementing curbside/delivery and personal shopping programs and improving overall store environment and culture.
Manage product inventory store wide from retail items to store supplies. Place, track, receive and process orders.
Maintain current, strong knowledge of products and services offered across all departments.
Rotate merchandise and create displays that feature new products and promotions to aid in boosting sales.
Provide assistance, suggestions and answers to customer questions regarding products and services to build customer trust and loyalty.
General Manager, 08/2017 - 09/2018 Boyne Resorts – East Grand Rapids, MI,
Met weekly with gym owner and personal trainers to create new and unique fitness programs, set sales goals and identify obstacles or problems and solutions.
Managed front desk, personal trainer and class schedules.
Coached staff on general procedures, gym rules, shift duties, membership experience and sales tactics.
Created and launched multiple effective marketing and social media campaigns (using sales funnels) that generated leads, promoted retention and additional sales from existing members. Each program sold out.
Increased profits allowing the gym to more than double the training space, add equipment, programs and accommodate more members within 6 months of opening.
Oversaw gym's childcare center by monitoring staff, operations and safety protocols.
Promptly attended to all members' needs, created a positive, personalized member experience.
Studied latest fitness, health and wellness trends to add new equipment, programs, services and products that would increase participation and revenue.
Monitored and ordered supplement, equipment and supply inventory.
Demonstrated strong knowledge of all fitness equipment, programs and services offered.
Using a one-size does NOT fit all approach, supported members individually by encouraging participation in personal training, yoga and/or other beneficial programs and classes that would be suitable.
Tracked members stats and progress throughout their programs. Based on their successes or obstacles, help them make the necessary adjustments
Created "member-of-the-month" program to recognize and awarding a member for different accomplishments each month.
Designed gym merchandise as an additional stream of revenue.
Gym Manager, 03/2014 - 09/2017 Aids Healthcare Foundation – Sherman Oaks, CA,
Interviewed, hired and trained employees on general procedures, gym safety, rules, expectations and duties maintaining cleanliness and organization of facility and workspace. Coached staff on customer service and sales.
Managed Personal Trainer schedule and relationships between trainer and client to ensure proper fit and success of client.
Quickly attend to all guest needs and requests.
Maintained all member records and monthly billing.
Generated leads through sales promotions via print, social media and word-of-mouth referrals.
Oversaw gym's childcare center by monitoring safety, staff and operations.
Reviewed stock inventory and ordered appropriately.
Managed fitness rooms, weight floor, locker rooms and childcare room with emphasis on cleanliness and safety.
Demonstrated strong knowledge of all fitness equipment, classes, programs, services and products available to provide the best recommendations to members.
Implemented successful, innovative fitness programs that were featured in our local news and helped the gym be awarded "Best of Hudson Valley" for several years consecutively.
Increased personal training sales by over 400% monthly within 3 months by establishing goals, overseeing performance, creating promotions and engaging with members. This prevented the training programs from being eliminated.
Education
No Degree: Art Education, Expected in - SUNY College At New Paltz - New Paltz, NY GPA: Status -
Associate of Science: Physical Education And Coaching, Expected in - Ulster County Community College - Stone Ridge, NY GPA: Status -
High School Diploma: , Expected in - Saugerties High School - Saugerties, NY, GPA: Status -
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