Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Skills
Store Merchandising
Pricing Strategies
Accounting Techniques
Microsoft Office
Employee Training
Staff Supervision
Policies and Procedures
Sales Strategies
Business Management Principles
Policy Development and Enforcement
Shift Scheduling
Sales Tracking
ADP Workforce Now
Recruiting and Hiring
Inventory Management
Microsoft Excel
Payroll Management
Microsoft Outlook
Supply Ordering
Customer Service
Cash Management
Retail Merchandise Quality Standards
Leading Staff Meetings
Leadership
Work History
11/2019 to Current
Store ManagerMarshall Retail Group – Queens, NY,
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates on product knowledge by using wide variety of training tools.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Resolved customer service issues promptly.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Completed routine store inventories.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Trained team members in successful strategies to meet operational and sales targets.
Managed store organization, maintenance and purchasing functions.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Optimized store displays and appearance via strategic merchandising.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Answered questions about store policies and addressed customer concerns.
Maintained customer satisfaction with quick and professional handling of product returns.
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