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store manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-oriented Store Manager offering over 21 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Skills
  • Store Opening and Closing Procedures
  • Policies and Procedures
  • Team Building and Leadership
  • Staff Supervision
  • Recruiting and Hiring
  • Customer Service
  • Sales Strategies
  • Inventory Management
  • Payroll Management
  • Documentation and Reporting
  • Verbal and Written Communication
  • Shift Scheduling
  • Cash Management
  • Store Merchandising
  • Employee Supervision and Motivation
  • Multitasking and Organization
  • Store Operations Oversight
  • Policy Development and Enforcement
  • Team Leadership
  • Performance Assessment
  • Hiring and Onboarding
  • Assignment Delegation
  • Sales Tracking
Education and Training
Flippin High School Flippin, AR Expected in 05/2000 High School Diploma : - GPA :
Experience
Express, Inc. - Store Manager
Plymouth Meeting, PA, 10/2014 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Express, Inc. - Store Manager
Puyallup, WA, 08/2013 - 09/2014
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated and maintained store signage and displays.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Amphenol Pcd - Operations Manager
Pasadena, CA, 08/2011 - 08/2013
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Tracked and replenished inventory to maintain par levels.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Collaborated with team leaders on quality audits.
  • Supported accident investigations and prepared related paperwork.
Express, Inc. - Store Manager
Rehoboth Beach, DE, 06/2002 - 08/2011
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

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Resume Overview

School Attended

  • Flippin High School

Job Titles Held:

  • Store Manager
  • Store Manager
  • Operations Manager
  • Store Manager

Degrees

  • High School Diploma

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