store manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Customer-oriented Store Manager offering over 25 years of experience in retail operations, merchandising, team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of managers and associates for own store and the region.
Skills
Store Opening and Closing
Recruitment, Hiring and Training
Regional Training Manager For Management and Associates
Merchandise Strategizing
Shipment Processing
Scheduling & Payroll
Problem-Solving
Loss Prevention
Sales Leadership
Goal Setting
Detail Oriented
Decision Making
Customer Service
Organized
Excellent communication
Experience
Store Manager, 08/2012 to Current Dollar General Corporation – Las Vegas, NV,
Build and maintain strong working relationships with team members, with track record of those employees being promoted and/or continuing with the company for many years.
Regional Training Manager.
Merchandise new stock for floor placement.
Increases store sales by cross-selling complementary items.
Organize schedules to optimize coverage for expected customer demands.
Executes merchandising strategies to support store sales growth.
Improves profitability by executing daily, weekly and monthly floor plan changes.
Boosts company sales by developing and implementing strategic marketing approaches.
Creates engaging merchandise presentations to motivate impulse purchases.
Hires and trains positive, enthusiastic employees to boost talents of retail team.
Member of an elite team that traveled for new store openings and helped with merchandising & employee development.
Strong communication skills with leadership team, loss prevention manager, & logistics department.
Successfully ran 5 stores ranging from $1m-$2.3m with 7-18 employees.
Stores managed are consistently in the top tier for shrinkage with less than .3%.
Concentrates on conversion at 40% & UPT above 2.0.
Track record of an extremely organized & clean store.
Scheduling and payroll.
Prepared and ran end of year inventories.
Assistant Manager, 06/2000 to 08/2012 Arby's, Llc – Brighton, CO,
Assisted manager with merchandising.
Trained all new hires on register & customer service.
Assist in all hiring.
Schedules & payroll.
Inventory setup.
Processed shipment.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Supervised receiving and stockroom to identify opportunities with inventory and prevent shrinkage.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company policies.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Key Holder, 06/1999 to 06/2000 Ace Hardware – Blackshear, GA,
Completed bank deposits and security procedures to support store opening and closing.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Assisted in general housekeeping to maintain store image.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Collaborated with management to determine key tasks and delegate to associates.
Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Identified opportunities to drive traffic into store through networking, community outreach and product launches.
Counted and balanced registers.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Used Point of Sale register system to complete transactions.
Delegated work to staff, setting priorities and goals.
Trained and motivated employees to promote professional skill development.
Mentored newly hired staff in upselling techniques to improve sales.
Processed credit card payments and counted back change and currency with 100% accuracy rate.
Retail Sales Associate, 02/1997 to 06/1999 S&T Bank – Irwin, PA,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Initiated friendly conversation with customers to determine level of assistance required.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Used product knowledge to suggest items to match client needs.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Assessed customer product needs and interests in order to best recommend suitable items.
Cleaned shelves, counters and tables to maintain organized store.
Maintained knowledge of sales and promotions, return policies and security practices.
Ticketed, arranged and displayed merchandise to promote sales.
Watched for and recognized security risks and thefts to prevent or handle situations.
Processed deliveries.
In charge of cash wrap, which included cashing out customers and training new staff on register.
Provided top customer service in the shoe department while following company policies.
Education and Training
Associate of Science: Biology, Expected in 05/2000 to University of Connecticut - Storrs, CT GPA:
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