store manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Customer-oriented Store Manager offering over 11 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

  • Inventory Management
  • Team Building and Leadership
  • Policies and Procedures
  • Multitasking and Organization
  • Verbal and Written Communication
  • Store Opening and Closing Procedures
  • Hiring and Onboarding
  • Customer Service Management
  • Management Team Building
  • Recruitment and Hiring
  • Problem Anticipation and Resolution
  • Documentation and Reporting
  • Sales Tracking
Store Manager, 04/2014 to Current
Rent-A-Center Inc.Audubon, NJ,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Strengthened work flow productivity by hiring, managing, and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built customer relationships and provided superior customer service to boost sales.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Achieved company growth and brand development through market expansion and sales.
  • Tracked monthly sales to generate reports for business development planning.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
  • Mentored and directed employees by conducting one-on-one meetings with salespeople.
  • Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
Sales Associate, 06/2016 to 02/2019
GoatChicago, IL,
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Assistant Store Manager, 11/2012 to 04/2014
Leslie's Pool SuppliesGranada Hills, CA,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Taught new associates sales tactics and performance improvement techniques.
  • Developed and encouraged sales and promotional team members.
Education and Training
Certificate: Phlebotomy, Expected in 05/2012 to Ulster BOCES - Poughkeepsie, NY,
  • collect blood and non-blood specimens for testing
  • Identifies and labels specimens appropriately
  • Enters accessioning data into the computer.
  • Inventories supplies and prepares phlebotomy stations to effectively collect blood
  • Maintains patient confidentiality
: Liberal Arts And General Studies, Expected in to Dutchess Community College - Poughkeepsie, NY
  • Closed fiscal year top 25% of entire company and won incentive trip.
  • Led team to achieve Million Dollar Mark, earning recognition from upper management and financial reward.

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Resume Overview

School Attended

  • Ulster BOCES
  • Dutchess Community College

Job Titles Held:

  • Store Manager
  • Sales Associate
  • Assistant Store Manager


  • Certificate
  • Some College (No Degree)

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