Store Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Focused and driven Store Manager. Very high focus on associate moral and atmosphere. Excell in company driven metrics and adapting to changes. No task is to big for the right team.

  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Risk management
  • Team-oriented
  • Outstanding communication skills
  • Employee training
  • Staff training and development
  • Accurate cash handling
  • Retail inventory management
  • Reliable
  • Profit and loss accountability
  • Financial administration
  • Supervision and training
  • Employee development
  • Customer retention
  • Schedule management
  • Policy/program development
Education and Training
Florida State College At Jacksonville Jacksonville, FL Expected in 04/2015 Associate of Arts : Business Administration And Management - GPA :
Curaleaf - Store Manager
Portland, ME, 09/2018 - Current
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Effectively reduced shrink in first year from -2.57 to -.77. Highest basis point reduction in the format for 2018.
  • Succeeded previous years shrink target by 200% reducing shrink results to -.54 for 2020 (18 month inventory)
  • Effectively raised AES score from 56 to 80 while still addressing associate opportunities and improvements.
  • Restructured total processes and procedures to meet and exceed company goals and plans.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Developed top talent of hourly associates by mentoring and training two steps ahead.
  • Dissolved any associate related issues though the closed door or ethics hotline.
  • Built vendor relations to increase profitability and margins for total store.
  • Controlled total store expenses to make store consistently run positive profit metrics
  • Managed safety and safety practices in store to create a safer work environment for customers and associates.
  • Acted as Jacksonville local legal rep for Walmart
  • Built community involvement and actively donated to schools, hospitals, and charities with time and supplies.
  • Effectively monitored store PI to create 100% accuracy with store onhands in all departments
  • Controlled P&L to meet and exceed every line of financial accountability.
  • Drove store traffic metrics to increase customer count, basket size, and average item cost per basket.
  • Drove fresh operations in store to meet and exceed company goals.
  • Actively engaged and supported RX to help drive metrics and exceed all company metrics.
  • Analyzed reports to plan total store operations 1 quarter in advance.
  • Drove store associate quarterly incentive payout by exceeding all store metrics.
  • Adapting and lead changes inside company to improve processes and procedures.
The One Group - Assistant Manager
Woodbridge, NJ, 10/2015 - 09/2018
  • Planned and prepared work schedules, delegating tasks for 100+ Associates
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Reviewed sales reports to enhance sales performance and improve PI management and accuracy.
  • Delegated daily tasks to team members to optimize team productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Implemented inventory control measures to manage and replenish in-stock, maintain cost levels and meet customer demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Maintained inventory accuracy by department interventions when book vs sku gap showed opportunities.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Analyzed trend reports to plan future goals and succeed prior year metrics
  • Acted as MOD and acting store manager while sore manager wasn't present.
  • Controlled Asset Protection operations in coordination with MAPM
  • Built associate moral and atmosphere by actively engaging with all associates daily
  • Responsibility for total store financials
  • Effectively managing and organizing financial offices
  • Analyzed reports to keep store ahead of plan on all collectables and tasks
Bed Bath & Beyond - Department Manager
Spring Valley, NY, 04/2012 - 10/2015
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Managed 10+ Associates in the department managing metrics to meet and exceed company set goals and plans.
  • Managed side counter in-stock to effectively increase the side counter availability for customers.
  • Controlled backroom operations with bin accuracy and accountability
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Delegated work to staff, setting priorities and goals.

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Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
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  • Target Job

Resume Overview

School Attended
  • Florida State College At Jacksonville
Job Titles Held:
  • Store Manager
  • Assistant Manager
  • Department Manager
  • Associate of Arts