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Store Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Focused retail store management professional versed in all aspects of running Retail store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.

Skills
  • Employee supervision and motivation
  • Store operations oversight
  • Process improvements
  • Store opening and closing procedures
  • Project management
  • Risk management
  • Retail market knowledge
  • Employee training
  • Staff training and development
  • Inventory management
  • Administrative support
  • Outstanding communication skills
  • Scheduling master
  • Reliable
  • Team-oriented
  • Program implementation
  • Leadership reports
  • Shift checklists
  • Customer service
  • Inventory control
  • Retail inventory management
  • Process improvement
  • Accurate cash handling
  • Operational budgeting
Experience
01/2010 to 09/2011
STORE MANAGER Curaleaf Ogden, IL,
  • Delivered Manager duties and Leadership to customer locations.
  • Achieved cost-savings by developing functional solutions to increase sales and community problems
  • Learned advertising, ordering and better technology support and communicational skills to support office needs.
  • Answered ten-fifty. calls per day to answer customer questions
  • Achieved cost-savings by developing functional solutions to eliminate waste of time and resources leading to problems.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Hired, trained and managed team of 6 associates, including evaluating performance and enforcing disciplinary actions.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Built loyal customer base by delivering excellent service and stocking in-demand products, including Educational, and Family Entertainment.
  • Wrote order supply requests to replenish merchandise and submitted to Chief Executive Officer for sign-off.
  • Counted cash drawers and made bank deposits.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Partnered with Principal's, Teacher and Preschool Educator's to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Collaborated with Chief Executive Officer to recruit and develop personnel and cultivate top performance.
  • Addressed customer inquiries and resolved complaints.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Contributed to merchandising ideas at team sales meetings.
  • Trained 6 employees in inventory practices, POS systems and product knowledge, contributing to 22% increase in customer satisfaction ratings.
  • Implemented succession planning by training and developing 6 associates into leadership positions.
  • Created attractive store displays to generate customer interest and boost sales.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Maintained daily record of all transactions.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Supported Clerks in managing daily store functions.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Oversaw inventory management to minimize waste.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Enforced adherence to policies, standards and security protocols.
  • Supported management in exceeding customer service and quality standards.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
02/2010 to 08/2010
Store Manager Curaleaf Oklahoma City, OK,
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Achieved cost-savings by developing functional solutions to implement Best Practices to correct problems.
  • Achieved cost-savings by developing functional solutions to elviate delivery time problems.
  • Collaborated in development of Best Practices, Technology banking, ordering and delivery productive procedures.
  • Processed shipments and maintained stock shelf organization.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Maintained daily record of all transactions.
  • Built loyal customer base by delivering excellent service and stocking in-demand products, including TeleFlora and bouquets and gifts.
  • Trained Six employees in inventory practices, POS systems and product knowledge, contributing to 12% increase in customer satisfaction ratings.
  • Contributed to merchandising ideas at team sales meetings.
04/2004 to 02/2009
Head Floral Department Kroger City, STATE,
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered 1-75 calls per Daily to answer customer questions.
  • Collaborated with others to discuss new Sales, marketing opportunities.
  • Delivered Floraland gift baskets to customer locations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Supported Produce and Floral department by compiling paperwork and taking detailed meeting minutes.
  • Utilized Computer Assisted Ordering to compile data gathered from various sources.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Handled all delegated tasks, including Best Practices and Daily responsibilities.
  • Achieved cost-savings by developing functional solutions to Loss problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
Education and Training
Expected in 04/2021
: Business Administration And Management
Eastern Gateway Community College - Steubenville, OH
GPA:
Expected in 06/1982
High School Diploma:
Gahanna Lincoln High School - Gahanna, Ohio,
GPA:
Activities and Honors
  • Fraternal Order of Eagle Member. (1984- present)
Additional Information

Windows 365 technology.

Computer Assisted Ordering.

Certifications
  • First Aid/CPR

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  • Measurable Results
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  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Eastern Gateway Community College
  • Gahanna Lincoln High School
Job Titles Held:
  • STORE MANAGER
  • Store Manager
  • Head Floral Department
Degrees
  • High School Diploma