Experienced and results oriented leadership professional. An inspirational team leader proficient in recruiting, developing, and leading talented teams within the organization that deliver exceptional customer engagement experiences, and achieve consistent, optimal financial results. Over 10 years of retail leadership experience in high volume big box and niche retail arenas. A highly motivated, experienced servant leader.
Responsible for the overall management of all store operational aspects and leadership that delivers exceptional customer engagement experiences. Recruitment, training, and development of Assistant Store Manager and Sales Associate level team members. Planning and execution of visual merchandising initiatives for large seasonal sets and core inline schematic updates. Annual inventory preparation and management of process in partnership with third party inventory service. Daily review of KPI reporting to track financial sustainability, achieve key business objectives, and deliver consistent profitable results.
To support Store Manager and store team by coaching, teaching, and training of associates around all store operational related procedures. Engaging with ASM, Department Lead, and associate level team members to understand their activities and how they relate to operational efficiency and execution. Responsible for coaching, training and developing employees in processes and tools including customer and product management systems in an effort to deliver strong operational results. To diagnose and help associates reinforce operational excellence in key areas such as Front End, Back End (Receiving, Freight and Delivery), In-Stock, Customer Service, Safety and Shrink. Additional responsibilities included recruitment, staffing, and scheduling to meet payroll percent to sales plan, performance management to ensure unilateral accountability, and asset management via P-card.
Responsible for the successful operation of all day to day business processes. Team cultural development with a strong focus on service and selling behaviors. Daily analysis of store KPI reporting to track and deliver sustainable profitability. Recruitment, training, and development of Assistant Store Manager, Department Lead, Specialist, and Sales Associate level team members. Leading community outreach program initiatives called Neighbors Helping Neighbors to support the needs of the communities we served. Marketing initiatives to include social media advertising and stewardship for our location. Annual preparation and execution of physical inventory process in partnership with third party inventory services.
Participated in the planning, coordination, and execution of all objectives to open two new locations for Orchard Supply Hardware in the Naples Florida market. Participation included leading mass hiring events for the new store openings, three day mass orientation events for the new store openings, in the field training for new store teams, elevation review and design during construction and setup for our Naples North location, marketing initiatives, community outreach and brand introduction events, soft opening, and grand opening events in both locations.
Member of the company cultural framework committee.
Managed the daily operational processes including opening and closing procedures, DSHR safety walks, staffing and scheduling, customer care resolution, merchandising initiatives, morning and evening team meetings, safe and cash handling procedures, and operational and sales reporting review.
Successfully assisted in the development of peer level team members and subordinates to include fellow Assistant Store Managers, Department Managers, Specialists, and Sales Associates.
Planned and executed all holiday sales and merchandising events including trim-a-tree, alfresco resets, spring and black Friday initiatives, and Inside Lawn and Garden seasonal transitions.
Consistently participated in loss prevention procedures leading to multiple recovery without detention incidents as well as several apprehensions in collaboration with Loss Prevention Department Managers and local law enforcement authorities.
Executed planning through SSPT to ensure sales targets were met for Sales Specialists under my supervision on a monthly basis. Conducted weekly evaluation of vital statistic, sales by product group, and credit reporting with department managers to identify opportunities by department and attack the gaps.
Cultivated a positive, results oriented, customer focused culture by actively recruiting enthusiastic, professional candidates with the right energy and skill sets.
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