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Store Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Highly motivated, experienced, and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, merchandising, general business management, sales and personnel management. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Over 15years of focused, diligent and successful retail store management.

Skills
  • Retail operations management
  • Profitability and revenue generation
  • Policies and procedures implementation
  • Multi-unit operations management
  • Staff training and development
  • Market Growth
  • Customer service
  • Inventory management
  • Team Building/Leadership
Experience
05/2020 to 10/2020
Store Manager Northern Tool + Equipment Tarpon Springs, FL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Learned all aspects of Lidl business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Studied existing procedures and policies to offer optimal leadership to employees and Lidl operations when standing in for absent managers.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
04/2019 to 04/2020
General Manager Catalent Pharma Solutions, Inc. Chelsea, MA,
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
05/2007 to 02/2019
General Manager Catalent Pharma Solutions, Inc. Massachusetts, MA,
  • Help to open and train employees for Fifteen Stores across three different states in 10years
  • Designed sales and service strategies to improve revenue and retention
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
  • Encouraged, trained and disciplined employees to maximize performance
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
  • Motivated and led team members to work together to achieve targets
  • Built and maintained loyal, long-term customer relationships through effective product management and great customer services
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements
  • Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollouts
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Developed over two hundred internal candidates for management promotion opportunities.
05/2005 to 05/2007
Operations Manager First Transit Moultonborough, NH,
  • Handled the hiring and training of other managers in the front end and customer services departments
  • Brought about substantial operational improvements by reworking policies and enhancing enforcement
  • Coordinated work across departments to keep teams on track with company goals
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Education and Training
Expected in
MBA Eng (In Progress): Aerospace Engineering/Management
Embry-Riddle Aeronautical University - Daytona Beach - Daytona Beach, FL
GPA:
Expected in 05/2001
Bachelor of Science: Pure And Applied Chemistry
Ladoke Akintola University of Technology - Ogbomoso, Nigeria
GPA:
Expected in 05/1993
Associate of Applied Science: Sciences
Loyola College - Ibadan, Nigeria
GPA:
Accomplishments
  • Leadership - 10year Successful Management Recognition Award from Aldi Inc.
  • Longest Serving Aldi Store Manager in Frederick Division (2019)
Activities and Honors
  • The President, Nigerian Federation of Catholic Students (LAUTECH)
  • The Vice President, Student Union Government (LAUTECH)
  • The National Director of Socials, Catholic Youth Organization of Nigeria.
Additional Information

References available upon request

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Embry-Riddle Aeronautical University - Daytona Beach
  • Ladoke Akintola University of Technology
  • Loyola College
Job Titles Held:
  • Store Manager
  • General Manager
  • General Manager
  • Operations Manager
Degrees
  • MBA Eng (In Progress)
  • Bachelor of Science
  • Associate of Applied Science

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