Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable Store Manager with 10+ years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Skills
  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Retail inventory management
  • Shift checklists
  • Reliable
  • Sales professional
  • Outstanding communication skills
  • Accurate cash handling
  • Staff training and development
  • Program implementation
  • Performance improvements
  • Recruiting and hiring
  • Employee development
  • Schedule management
  • Customer retention
  • Sound judgment
  • Cross-functional team management
Education and Training
Johnson & Wales University Providence, RI Expected in 05/2008 Associate of Science : Baking And Pastry Arts - GPA :
Certifications

ServSafe Certification, 10/18/2018- 10/18/2023

Experience
True Religion Apparel, Inc. - Store Manager
Elizabeth, NJ, 03/2020 - 08/2021
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw all store operations while generating $700,000+ in monthly sales.
  • Implemented succession planning by training and developing countless associates into leadership positions in over 5+ stores/
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Rural King - Assistant Store Manager
Mount Vernon, OH, 09/2019 - 03/2020
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Republic Steel - Supervisor
Lorain, OH, 08/2018 - 09/2019
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Developed position rotation to support continuous improvement and operator development.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Handled over $15,000+ in funds each day in fast-paced grocery retail environment.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Beaumont Hospitals - Baker
Westland, MI, 02/2016 - 07/2018
  • Communicated with vendors for efficient delivery of wholesale orders.
  • Merchandised food and garnishes for serving presentation.
  • Maintained current knowledge of pricing, ingredients, product availability and current promotion.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
  • Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Took precautions to avoid cross-contamination between food items.
  • Designed and implemented new bakery menu to emphasize on local produce.
  • Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
  • Created attractive dessert trays for catering events.
  • Designed appealing product displays to maintain unique presentation.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.

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Resume Overview

School Attended

  • Johnson & Wales University

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Supervisor
  • Baker

Degrees

  • Associate of Science

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