Reliable Store Manager with 10+ years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Skills
Store opening and closing procedures
Store operations oversight
Employee supervision and motivation
Retail inventory management
Shift checklists
Reliable
Sales professional
Outstanding communication skills
Accurate cash handling
Staff training and development
Program implementation
Performance improvements
Recruiting and hiring
Employee development
Schedule management
Customer retention
Sound judgment
Cross-functional team management
Education and Training
Johnson & Wales UniversityProvidence, RIExpected in 05/2008 – –Associate of Science:Baking And Pastry Arts - GPA:
Certifications
ServSafe Certification, 10/18/2018- 10/18/2023
Experience
True Religion Apparel, Inc. - Store Manager Elizabeth, NJ, 03/2020 - 08/2021
Managed inventory tracking and physical inventory counts to minimize loss.
Strengthened work flow productivity by hiring, managing and developing top talent.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Oversaw all store operations while generating $700,000+ in monthly sales.
Implemented succession planning by training and developing countless associates into leadership positions in over 5+ stores/
Assessed, optimized and elevated operations to target current and expected demands.
Corrected operational discrepancies by developing and executing process improvements.
Resolved customer problems by investigating issues, answering questions and building rapport.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Rural King - Assistant Store Manager Mount Vernon, OH, 09/2019 - 03/2020
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Oversaw aspects of maintenance, inventory and daily activity management.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Assisted customers, answered questions and resolved problems for stellar customer service.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Created engaging merchandise presentations to motivate impulse purchases.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
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