Store Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Dedicated and hardworking Store Manager able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

  • Proven track record of increased sales volume
  • POS systems operations
  • Stock management
  • Customer relations
  • Merchandising
  • Sales techniques
  • Sales strategies
  • Driving business growth
  • Personnel training and development
  • Employee training
  • Strong communication skills
  • Employee scheduling
  • Time management
  • Team leadership
04/2011 to 09/2019
Store Manager Umpqua Bank Vancouver, WA,
  • Increased sales volume by 120% in first full year
  • Increased sales volume by 300% from 2012 to 2018
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Processed shipments and maintained stock shelf organization.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Hired, trained and managed team of up to 8 associates, including evaluating performance and enforcing disciplinary actions.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Created attractive store displays to generate customer interest and boost sales.
  • Partnered with owner to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Worked closely with Social Media Manager and Senior Buyer to formulate and build store brand and strategy.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Interviewed, hired, supervised and trained over 50 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Participated in weekly conference calls and company-wide manager meetings on a monthly basis.
  • Trained all new Assistant Managers, full-time sales associates, and part-time sales associates on selling strategies, monetary and register procedures, and customer service expectations.
  • Created and delivered monthly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Addressed customer inquiries and resolved complaints.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Conducted bi-monthly, monthly, and quarterly performance reviews to organize training and development for staff.
02/2014 to 01/2018
Store Manager of Raleigh Locations Nouria Energy Wilmington, MA,
  • Managed two store locations with a sales staff of up to 20 members.
  • Increased repeat customer base by maintaining relationships with top clients and effectively managing service issues.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve profitability.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Conducted sales meetings to drive business and improve product knowledge.
  • Oversaw daily operations of stores, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained employees in inventory practices, POS systems and product knowledge.
01/2011 to 04/2011
Assistant Store Manager Uniquities, Inc. City, STATE,
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Counted cash drawers and made bank deposits.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Trained employees in inventory practices, POS systems and product knowledge.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
08/2010 to 01/2011
Department Manager, Kidswear Nordstrom City, STATE,
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Performed opening and closing duties as part of management team, including cash management.
  • Worked closely with sales associates to complete tasks.
  • Developed associates to build a bench of future leaders.
  • Partnered with regional merchandiser to ensure the customer is receiving the best quality, value, and selection.
  • Maintained an active floor presence and achieved personal sales per hour goals.
06/2010 to 08/2010
Assistant Department Manager, Menswear Nordstrom City, STATE,
  • Implemented directive selling to meet or exceed my personal sales goals.
  • Assisted the Department Manager in achieving volume and productivity goals by developing and executing a business plan.
  • Built personal trade by building and maintaining personal relationships with customers.
  • Coached sales people to meet or exceed their sales goals.
  • Acted as a fashion role model and product knowledge expert for the customer.
  • Supported the Department Manager to ensure outstanding customer service, proper merchandising was executed, and shrinkage goals were met.
Education and Training
Expected in 12/2009
Bachelor of Science: Retail Management/ Fashion Merchandising
University of South Carolina - Columbia - Columbia, SC
  • Magna cum laude graduate

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Resume Overview

School Attended
  • University of South Carolina - Columbia
Job Titles Held:
  • Store Manager
  • Store Manager of Raleigh Locations
  • Assistant Store Manager
  • Department Manager, Kidswear
  • Assistant Department Manager, Menswear
  • Bachelor of Science