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Store Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Responsive team leader with strong [Type] background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Store operations oversight
  • Process improvements
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Inventory management
  • Inventory control
  • Accurate cash handling
  • Leadership reports
  • Administrative support
  • Risk management
  • Outstanding communication skills
  • Staff training and development
  • Customer service
  • Team-oriented
  • Reliable
Education and Training
Verona Area High School Verona, WI Expected in 05/2013 High School Diploma : - GPA :
University of Wisconsin Janesville, WI Expected in : General Studies - GPA :
Experience
Bartell Drugs - Store Manager
Eugene, OR, 01/2018 - Current
  • Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Counted cash drawers and made bank deposits.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Maintained daily record of all transactions.
  • Supported management in exceeding customer service and quality standards.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Enforced adherence to policies, standards and security protocols.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Addressed customer inquiries and resolved complaints.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Prioritized sanitation, safety and health standards in work areas.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Oversaw inventory management to minimize waste.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Maintained adequate temperature and humidity in stockrooms.
Greenstone Fcs - Customer Service Representative
Bay City, MI, 08/2016 - 02/2017
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Bartell Drugs - Store Manager
Fontana, CA, 04/2014 - 06/2016
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Counted cash drawers and made bank deposits.
  • Worked closely with [Job title] and [Job title] to formulate and build store brand and strategy.
  • Supported [Job title] in managing daily store functions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Supported management in exceeding customer service and quality standards.
  • Collaborated with [Job title] to recruit and develop personnel and cultivate top performance.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Created attractive store displays to generate customer interest and boost sales.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
  • Trained [Number]-person staff to deliver outstanding customer service and assistance.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Enforced adherence to policies, standards and security protocols.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Addressed customer inquiries and resolved complaints.
  • Contributed to merchandising ideas at team sales meetings.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Prioritized sanitation, safety and health standards in work areas.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Oversaw inventory management to minimize waste.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Maintained adequate temperature and humidity in stockrooms.
Manitowoc - Customer Service Specialist
Greencastle, PA, 09/2011 - 08/2014
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Up-sold products and motivated customers to upgrade current product plans.
  • Handled customer complaints promptly and effectively.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Met service team sales targets and call handling quotas consistentantly.
  • Documented and scoped actions taken to resolve issues after service calls.

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Resume Overview

School Attended
  • Verona Area High School
  • University of Wisconsin
Job Titles Held:
  • Store Manager
  • Customer Service Representative
  • Store Manager
  • Customer Service Specialist
Degrees
  • High School Diploma
  • Some College (No Degree)