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Store Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Professional Senior Teller with a passion for providing outstanding customer service. Friendly, personable and always professional under stressful circumstances. A true team leader, dedicated to training and teaching proper banking methods while complying with institution's regulations. Proven math and accounting abilities. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Inventory management
  • Reliable
  • Customer service
  • Accurate cash handling
  • Team-oriented
  • Sales professional
Experience
12/2019 to 08/2020 Store Manager Bartell Drugs | Klamath Falls, OR,
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw POS operations and cash management to reduce errors.
  • Completed skip traces on customers failing respond to collection efforts.
  • Received payment and posted to appropriate customer accounts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Performed research and due diligence to resolve issues in timely manner.
  • Contacted customers in person at personal and business locations to collect payments directly.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
07/2019 to 09/2019 Teller Associate Selco Community Credit Union | Portland, OR,
  • Performed currency transaction reports for foreign currency.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Adhered to regulatory and company security and audit procedures.
  • Generated reports and notification letters to distribute to account holders.
  • Balanced daily cash deposits and bank vault inventory with zero error rate.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Processed treasury, tax and loan payments.
  • Processed cash withdrawals.
  • Verified amounts and integrity of every check or funds transfer.
  • Maintained confidentiality of bank records and client information.
  • Recommended additional products, services and benefits for customers.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Entered member transaction data into online banking software.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
01/2011 to 07/2018 Certified Office Cashier Brookshires | City, STATE,

Greeted customers pleasantly and offered immediate and enthusiastic service.

  • Stocked drawer with correct amounts of cash and coin at all times.
  • Handled cash register functions and oversaw credit and debit cards, personal check and cash transactions.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Operated cash register, collected payments and provided accurate change.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Responded quickly to customer inquiries and explained charges made to individual
  • Introduced grocery store employee incentive program to boost team morale.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Oversaw office inventory and timely reordering of supplies.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
Education and Training
Expected in | Accounting And Business Management Tarrant County College District, Fort Worth, TX GPA:
Expected in 06/1989 High School Diploma | Haltom High School, Haltom City, TX GPA:
Accomplishments
  • Increased checkout accuracy from 87% to 100% by improving cashier training.
  • Interviewed over 300 people and successfully staffed 257 new store locations.
  • Developed and implemented new loss prevention methods which resulted in a 54% reduction in shrinkage rates.
  • Awarded customer service appreciation 4 times out of the 7 that I was with company.
  • Awarded “Top Office Assistant of the Year” in 2013.
  • Very highly proficient on customer focus and orientation
  • Excellent in attention to detail and organization.
  • Developed using organizational skills in an office setting and responding to customer situations with sensitivity.
  • Highly Proficient entering Data Entry, Excel, Outlook, 10 Key, power point.
  • Excellent in money handling such as balancing vault, ATM coin machines.
  • Excellent in audits.
  • Consistently achieved a 100% teller balancing average.
  • Balanced daily cash drawers and vaults.
  • Increased annual revenue by creating effective strategies to expand existing customer services.
  • Managed major office relocation with only one day of downtime.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
  • Restructured scheduling processes for office personnel with the creation of highly effective Excel tracking template.
  • Improved department efficiency through implementation of strategic workflow and process improvements.
  • Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
  • Excelled and advanced managerial competencies and key strengths with the Institute of Certified Professional Managers (ICPM) training program to achieve the Certified Manager (CM) designation in.
  • Resolved client account discrepancies which saved the company in potential revenue loss.
Additional Information

Office management in Medical and Loan Office. Plenty of experience in many aspects of computer programs, ordering money, balancing, balance vault, ATM, cashiering ,audits, receptionist, customer service, team player retail sales, answering multi phone line, insurance verification, know about testing with HIPPA and AML.

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Resume Overview

School Attended
  • Tarrant County College District
  • Haltom High School
Job Titles Held:
  • Store Manager
  • Teller Associate
  • Certified Office Cashier
Degrees
  • Some College (No Degree)
  • High School Diploma