Successful Retail Manager with experience in both small and large box retail environments. Setting customer service, sales and operational targets to exceed company expectations by building relationships with customers and vendors, controlling P&L, and creating the best sales experience possible by setting and maintaining merchandising standards and managing staff.
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- Set new store record for contract phone sales for December 2011.
- Responsible for all aspects of store; sales, P & L, recruit, hire, train and coach employees on sales techniques and how to achieve company/store required sales goals.
- Work with vendors to set up training and role play sessions.
- Product ordering and forecasting as well as merchandise redistribution through the district.
- Trained and promoted 2 assistant managers to manager position
- District operations trainer for new managers.
- Cellphone activations and support for AT&T, Sprint, T-mobile, Verizon and prepaid carriers
- Help customers set up and troubleshoot wireless networks and home theater systems
- Setting the standard for guest service for all store employees.
- Run day-today operations of store.
- Managing and training all sales floor and stockroom associates on layout reading, train associates on merchandising basics and visual presentation, inventory control and loss prevention.
- Lead store to its first ever $1 million sales week in Dec of 2005.
- Responsible planning and implementing seasonal layout changes, managing daytime and overnight merchandising crews, truck processing teams and salesfloor associates.
- Manage staff of 40 to 50 people during regular year upwards of 100 associates during Holiday season.
- Manage day-to-day operations of store including customer service, supervise/train merchandising team, receiving shipments, inventory control.
- Product forecasting, stock rotation and ordering.
- Store HR Manager, responsible for hiring, payroll, training and development and appraisals of staff between 40 - 55 associates and four managers.
- Plan and implement monthly store layout changes and all store events.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Completed a series of training sessions to advance from cashier to Sales Manager.
- Trained staff to deliver outstanding customer service.
Focus in Management and Business Law
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School Attended
- California State University, Northridge
- Moorpark College
- Royal High School
Job Titles Held:
- Store Manager
- Sales and Service Manager
- Operations Manager
- Sales Manager
Degrees
- Bachelor's Degree
- Associate of Arts Degree
- High School Diploma
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