store manager resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Seasoned Store Manager specializing in the management of retail location(s). Polished professional adept in training employees on exceptional customer service and sales techniques. Skilled in overseeing all facets of customer-facing and back-end operations.
Skills
Sales Tracking
Quality Assurance
Verbal and Written Communication
Decision Making
Customer Service Management
Administrative Management
Supplier Monitoring
Problem Anticipation and Resolution
Education
Virginia Commonwealth UniversityRichmond, VAExpected in ā āAssociate of Arts:Theatre Arts - GPA:
Douglas S. Freeman High SchoolRichmond, VAExpected in 06/2006 ā āHigh School Diploma: - GPA:
Work History
Macy's, Inc. - Store Manager Mcallen, TX, 04/2016 - Current
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Approved regular payroll submissions for employees.
Rotated merchandise and displays to feature new products and promotions.
Supervised guests at front counter, answering questions regarding products.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates on product knowledge by using wide variety of training tools.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Protected store from loss or theft by setting and enforcing clear security policies.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Analyzed and interpreted store trends to facilitate planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Jbs Usa - Manager Columbus, OH, 05/2015 - 03/2016
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Approved regular payroll submissions for employees.
Applied customer feedback to develop process improvements and support long-term business needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted monthly inventories of raw materials and components on work floor.
Recorded inventory sales into organization's weekly income report.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Evaluated report data to proactively adjust and enhance operations.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Concord Hospitality - Lead Bartender Camden, NJ, 06/2012 - 12/2015
Closed out cash register and prepared cashier report at close of business.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Consulted with managers to organize special events and promotions.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Poured and prepared mixed drinks for over 60-100+ customers daily.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Decreased waste, following strict recipes and drink measurement protocol.
Implemented drink prep procedures that significantly reduced wasted stock.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kept bar presentable and well-stocked to meet customer needs.
Set up bar for operation, obtained cash bank and stocked service bar.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Trained 15+ new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Orchestrated numerous private parties, business meetings and formal engagements.
Improved and applied social media marketing strategies to increase patronage.
Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Increased bar revenue through development and marketing of featured cocktails.
Set up glassware, liquor and other necessary supplies for special events.
Operated efficiently in high-volume setting to prepare and serve more than 40 drinks per hour.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.