store manager resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Well-versed in shrinkage control, inventory management and financial leadership of retail businesses. Talented store manager with innovative approaches to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.
Reliable retail management professional with 35 years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Skills
Process improvements
Store opening and closing procedures
Employee supervision and motivation
Store operations oversight
Program implementation
Customer service
Team-oriented
Leadership reports
Accurate cash handling
Experience
Store Manager, 07/2017 to 11/2019 Save-A-Lot – Saint Charles, MO,
Delegated work to employees based on shift requirements, individual strengths and unique training.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Assessed, optimized and elevated operations to target current and expected demands.
Processed shipments and maintained stock shelf organization.
Updated store pricing, signage and merchandising based on current promotions.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Hired, trained and managed team of 12 associates, including evaluating performance and enforcing disciplinary actions.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Resolved customer problems by investigating issues, answering questions and building rapport.
Maintained daily record of all transactions.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Department Supervisor, 03/2014 to 07/2017 Rooms To Go – Orange Park, FL,
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Enhanced sales by implementing merchandising and promotional improvements.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delegated tasks appropriate to individual employees to provide development opportunities.
Trained and mentored new associates on department policies and procedures.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Managed cash register, refunds and returns.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Assistant Store Manager, 01/2007 to 10/2013 Dodge's – Stuttgart, AR,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Processed credit and debit card payments and returned proper change for cash purchases.
Maintained organized store, responded to customer complaints and answered questions quickly.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Mentored team on effective upselling and cross-selling techniques.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Education and Training
GED: , Expected in 06/1982 to Boca Raton Community High School - Boca Raton, FL GPA:
Small Business Management: , Expected in 08/1996 to Online Independence School of Corraspondence - Scranton, PA, GPA:
Continuing Education: Notary Public, Expected in 02/2020 to Caldwell Community College And Technical Institute - Hudson, NC GPA:
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Resume Overview
School Attended
Boca Raton Community High School
Online Independence School of Corraspondence
Caldwell Community College And Technical Institute