High-energy professional with proven ability account management, customer service, product management, market research and pricing. Strong background in e-commerce and e-business. Effective in training other employees to achieve their own personal goals. Ability to quickly adapt to the situation at hand. Multiple winner of Sales Agent of the week awards.
MS Word, Excel, Power Point, Photoshop
In-depth technological understanding of Pentium class computers
Store Manager January 2014 to CurrentFamily Dollar － Worcester, MA
Manage sales floor, training, work schedules and performance reviews for employees.
Prepare store for various marketing campaigns.
Manage day to day operation, employee training needs and voice of customer.
Opened and closed store, check in vendor product, cycle counts of product and manage on hand product levels.
Prepared financial reports, manage store shrink.
Sr. Product Manager January 2006 to January 2014Eaton corporation － Worcester, MA
Supported Director of Marketing and managed product development for 4 technical office furniture product lines including market research, competitive analysis, collateral development, new product development and sales training.
Developed product line specifications and pricing opportunities and analyzed industry and market trends for profitability and growth resulting in increasing product line revenues by 37% product and overall growth by 25% Managed product obsolescence and refreshes, discontinued any product that wasn't profitable or technically obsolete, repositioned product by intergrating new technology to keep product relevant and profitable.
Served as Project Manager of all special product development, identify priorities and confirm project scope, facilitated the movement of projects through project milestones and made sure designated timeline where met.
Creating/updating monthly reports and analyze to support senior management decisions.
Partner with other functional areas to identify and develop even more effective and efficient methods and tools, analyze and provide action-oriented financial information.
Maintained CRM (Customer relationship management) Sales Force, AS400 etc.
Carter, Page Two (Continued) Experience developing dashboards and reporting within Salesforce.com for analyzing to support senior management decisions.
Proficiency with Salesforce.com configuration tools and methodologies Experienced in data cleansing and data base record quality techniques Experience with integrations between Salesforce.com and FinancialForce, Marketo, Great Plains and Sharepoint Experience writing workflow and validation rules Ability to connect business requirements with functional capabilities of systems and applications Excellent change management skills Receptive listening skills with the ability to present complex ideas in clear, concise fashion to both technical and non-technical teams Prepared program and engineering requirements for product development and specials Served as primary marketing contact with drop ship vendors and OEM suppliers.
Chairman of the Employee Safety Action Team which involved developing a campaign that reduced cuts and lacerations by 25%.
Produced a safety video for manufacturing plant which is shown to each visitor before they can enter the facility to ensure knowledge of safety rules and evacuation plans.
Developed Sales Handbook for "Profile" product line.
This is an advanced technical office furniture environment sold into Network Operation Center, 911 Call Centers and given to Architects for space planning of product line.
Call Center Manager January 2003 to January 2006INTERGLOBAL SERVICES － Worcester, MA
Managed sales, training, work schedules and performance reviews for 50 call center employees conducting INTERGLOBAL SERVICES, Worcester, MA cold calls for various marketing campaigns.
Monitored over 500 calls a day to ensure accurate information was provided to potential customers, employee training needs and voice of customer.
Opened and closed call center to ensure phone systems were ready for campaign of the day, ran daily reports on call center statistics including number of calls answered, calls dropped, and products sold and call time per agent.
Prepared call center performance reports and sent bi-hourly reports to corporate office.
Sales Manager January 1999 to January 2002ROXY.COM － Marlboro, MA
Promoted to Sales Manager and supervised 60 customer service reps in an inbound/outbound call center for on-line electronic retail merchandise, Over 12 hundred calls per day.
Assisted 25 Account Managers in achieving and maintaining high level of revenue per every sale plus technical support.
Tracked distribution inventory & purchase inventory from vendors and government purchasing agents.
BS : Criminal JusticeAnna Maria College － Paxton, MACriminal Justice
Photoshop, AS400, bi, call center, change management, com, competitive analysis, concise, cost reduction, Customer relationship management, CRM, customer service, data base, employee training, senior management, fashion, financial, financial reports, functional, government, Great Plains, inventory, listening, MA, Director, market research, market trends, marketing, mechanical, Excel, office, Power Point, Sharepoint, MS Word, Network, new product development, Pentium, performance reviews, phone systems, pricing, product development, purchasing, quality, reporting, retail, Safety, Sales, Sales Manager, sales training, space planning, statistics, technical support, validation, video, workflow