Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Forward-thinking Store Manager with 21 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. I have a background in planning and managing innovations to existing processes, implementing new processes and installing equipment. I am an adaptable Manager with experience in coordinating operations to achieve set organizational goals. Also I am effective in communicating strategic planning to team leaders and inventory management / loss prevention. I was educated in Studio Arts therefore I have years of experience in creating and designing artwork.

  • Leadership
  • Team building
  • Collaboration
  • Work ethic
  • Goal-oriented
Store Manager, 01/2015 to Current
Tommy BahamaKamuela, HI,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Interviewed, hired, supervised and trained employees and instituted a mentoring program to develop skills, leadership and employee excellence.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Boosted sales by cultivating customer rapport and delivering superior customer service.
  • Coached and empowered employees by creating a sense of team unity.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Oversaw all store operations while generating an increase in monthly sales.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Oversaw POS operations and cash management to reduce errors.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Restocked inventory upon shipment arrival.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Assessed, optimized and elevated operations to target current and expected demands.
Supervisor, 01/2006 to 01/2015
Arizona State UniversityTempe, AZ,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Coached and mentored staff members through constructive feedback to develop long-term career goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Supervisor, 01/2003 to 01/2006
Arizona State UniversityTempe, AZ,
  • Complied with company policies, objectives and communication goals.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Resolved customer complaints.
Food Service Worker, 01/2002 to 01/2003
State Of KentuckyL&N Building, KY,
  • Received food orders from individuals and explained offerings.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Upheld food safety standards at all times.
Proprietor, 01/2000 to 01/2001
Butterfly BalloonsCity, STATE,
  • Set pricing structures according to market analytics and emerging trends.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
Florist Assistant, 01/1999 to 01/2000
Fresh Pond FloristCity, STATE,
  • Received incoming flower deliveries and placed new stock in refrigerators.
  • Packed and wrapped completed arrangements for secure delivery.
  • Designed live, cut floral arrangements to fulfill customer requests.
Education and Training
Bachelor of Arts: Studio Arts, Expected in 05/2014
Hunter College Of The City University Of New York - New York, NY
  • Member of Phi Theta Kappa Honor Society
  • Member of Golden Key Honor Society

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  • Hunter College Of The City University Of New York

Job Titles Held:

  • Store Manager
  • Supervisor
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  • Food Service Worker
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  • Florist Assistant


  • Bachelor of Arts

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