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Forward-thinking Store Manager with 21 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. I have a background in planning and managing innovations to existing processes, implementing new processes and installing equipment. I am an adaptable Manager with experience in coordinating operations to achieve set organizational goals. Also I am effective in communicating strategic planning to team leaders and inventory management / loss prevention. I was educated in Studio Arts therefore I have years of experience in creating and designing artwork.
- Leadership
- Team building
- Collaboration
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Store Manager, 01/2015 to Current
Tommy Bahama – Kamuela, HI,
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Interviewed, hired, supervised and trained employees and instituted a mentoring program to develop skills, leadership and employee excellence.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Boosted sales by cultivating customer rapport and delivering superior customer service.
- Coached and empowered employees by creating a sense of team unity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Oversaw all store operations while generating an increase in monthly sales.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Trained employees on store security, monetary procedures and customer service expectations.
- Oversaw POS operations and cash management to reduce errors.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Restocked inventory upon shipment arrival.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Assessed, optimized and elevated operations to target current and expected demands.
Supervisor, 01/2006 to 01/2015
Arizona State University – Tempe, AZ,
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Coached and mentored staff members through constructive feedback to develop long-term career goals.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Supervisor, 01/2003 to 01/2006
Arizona State University – Tempe, AZ,
- Complied with company policies, objectives and communication goals.
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Resolved customer complaints.
Food Service Worker, 01/2002 to 01/2003
State Of Kentucky – L&N Building, KY,
- Received food orders from individuals and explained offerings.
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Resolved customer concerns and relayed relevant information to supervisor.
- Upheld food safety standards at all times.
Proprietor, 01/2000 to 01/2001
Butterfly Balloons – City, STATE,
- Set pricing structures according to market analytics and emerging trends.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
Florist Assistant, 01/1999 to 01/2000
Fresh Pond Florist – City, STATE,
- Received incoming flower deliveries and placed new stock in refrigerators.
- Packed and wrapped completed arrangements for secure delivery.
- Designed live, cut floral arrangements to fulfill customer requests.
Bachelor of Arts: Studio Arts, Expected in 05/2014
Hunter College Of The City University Of New York - New York, NY
GPA:
- Member of Phi Theta Kappa Honor Society
- Member of Golden Key Honor Society
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