Forward-thinking Store Manager with 21 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. I have a background in planning and managing innovations to existing processes, implementing new processes and installing equipment. I am an adaptable Manager with experience in coordinating operations to achieve set organizational goals. Also I am effective in communicating strategic planning to team leaders and inventory management / loss prevention. I was educated in Studio Arts therefore I have years of experience in creating and designing artwork.
Skills
Leadership
Team building
Collaboration
Work ethic
Goal-oriented
Experience
Store Manager, 01/2015 to Current Tommy Bahama – Kamuela, HI,
Resolved customer problems by investigating issues, answering questions and building rapport.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Strengthened work flow productivity by hiring, managing and developing top talent.
Maintained current accounts and deposited funds to keep on-site cash low.
Interviewed, hired, supervised and trained employees and instituted a mentoring program to develop skills, leadership and employee excellence.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Boosted sales by cultivating customer rapport and delivering superior customer service.
Coached and empowered employees by creating a sense of team unity.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Managed inventory tracking and physical inventory counts to minimize loss.
Rotated inventory from oldest to newest to maintain fresh stock.
Oversaw all store operations while generating an increase in monthly sales.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Trained employees on store security, monetary procedures and customer service expectations.
Oversaw POS operations and cash management to reduce errors.
Reorganized sales floor to optimize customer flow and improve product visibility.
Restocked inventory upon shipment arrival.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assessed, optimized and elevated operations to target current and expected demands.
Supervisor, 01/2006 to 01/2015 Arizona State University – Tempe, AZ,
Established and enforced clear goals to keep employees working collaboratively.
Complied with company policies, objectives and communication goals.
Provided ongoing training to address staff needs.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Coached and mentored staff members through constructive feedback to develop long-term career goals.
Resolved customer complaints and adjusted policies to meet changing needs.
Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Supervisor, 01/2003 to 01/2006 Arizona State University – Tempe, AZ,
Complied with company policies, objectives and communication goals.
Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Resolved customer complaints.
Food Service Worker, 01/2002 to 01/2003 State Of Kentucky – L&N Building, KY,
Received food orders from individuals and explained offerings.
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Resolved customer concerns and relayed relevant information to supervisor.
Upheld food safety standards at all times.
Proprietor, 01/2000 to 01/2001 Butterfly Balloons – City, STATE,
Set pricing structures according to market analytics and emerging trends.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
Florist Assistant, 01/1999 to 01/2000 Fresh Pond Florist – City, STATE,
Received incoming flower deliveries and placed new stock in refrigerators.
Packed and wrapped completed arrangements for secure delivery.
Designed live, cut floral arrangements to fulfill customer requests.
Education and Training
Bachelor of Arts: Studio Arts, Expected in 05/2014 Hunter College Of The City University Of New York - New York, NY GPA:
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