store manager at winston salem state university resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced manager with excellent client and customer service skills in a fast-paced environment. Demonstrated the ability to multitask to complete assignments accurately despite interruptions and competing demands. Desires a challenging role in a Customer Service related position and to carry out day-to-day HR processes. I have the ability to learn Institutional and departmental rules and regulations.

  • Excellent customer service skills and the ability to resolve issues
  • Answer phone calls and emails to assist customers
  • Capable of answering questions and providing assistance to a diverse clientele
  • Update automated phone tree systems 
  • Analytical and critical thinker to resolve issues in a timely manner
  • High level of confidentiality and use tactful methods
  • Superior Organization Skills
  • Ability to analyze and interpret data
  • Detailed Oriented
  • Recruitment/Hiring/Onboarding/Training
  • Proficient in HRIS i.e. Ultipro/Taleo/PeopleSoft/SAP Success Factors systems
  • Experience interpreting and explaining company policies and procedures
  • Experience in Microsoft Office Suite products, i.e. Word, Excel, Power Point, Outlook
  • Excellent written and oral communication skills

Promoted to Store Manager after successfully completing the Management in Training Bestseller Program with Barnes & Noble.  Awarded “Highest Gross Margin Percentage in Region during 2014 and 2015 fiscal year; awarded Highest Rental Penetration Award for Region during 2014 and 2015 fiscal year.  Spotlighted in the March/April 2017 Company newsletter. Initiated key partnerships with campus departments and Alumni which resulted in revenue sales growth of 26% over previous year while maintaining a  Payroll savings of 10% for 2018-2019 fiscal year.  Created an Advisory committee to support in company goals and initiatives, as well as increase outreach and partnership opportunities.  Member of implementation team in customizing new HRIS database.  Over multiple years, I have received numerous 100% customer service awards.  

Store Manager at Winston-Salem State University, 04/2017 - Current
Barnes & Noble City, STATE,
  • Maintained compliance with all local, state and federal laws, as well as established organizational standards.
  • Completed full hiring cycle processes from recruitment to on-boarding for all positions from full-time management to temporary employees.
  • Screen applicants to determine eligibility and process personnel actions in the applicant tracking system.
  • Recommend new hire offers based on salary matrix.  
  • Review I-9 forms and supporting documents for accuracy and completion.
  • Process E-verify entries within three business days from employee start date.
  • Process personnel administration actions.
  • Planned, implemented, and conducted training for managers and supervisors and devised training programs for employees.
  • Explained company and institution policies and procedures to customers and employees.
  • Contributed to new talent acquisition, interviewing, selection and employee termination with emphasis on project-related labor and budget planning for full-time and temp employees.
  • Complete payroll processing from start to finish for all employees.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Coached and guided staff by providing constructive feedback through assessments, long-term career growth opportunities and ongoing professional development which enhanced productivity, accelerated performance and retained talented personnel.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Trained staff to deliver outstanding customer service.
  • Resolved customer inquiries/complaints by investigating issues, answering questions, building rapport, and using discretion while working with a diverse clientele.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Audit and monitor employee’s payroll time input into HRIS.
  • Submit payroll reports to home office for payment distribution.
  • Analyze and research any payment discrepancies.
  • Input compensation rate into HRIS for all new hires.
  • Create ad hoc reports and respond to inquiries or requests.
  • Vast knowledge of computer systems and programs, i.e. Microsoft Office Suite.
  • Created special events in partnership with the University, to increase awareness, excitement, and drive sales.
  • Created an advisory committee to align company goals and initiatives with the University's vision and goals.  
  • Experience in reviewing and updating documents for accuracy.
  • Screen applicants and process actions in the applicant tracking system.
  • Kept employee files and information based on retention policy.
  • The ability to adapt quickly in a constant changing industry and campus environment.
Store Manager at Salem Academy & College Store, 08/2004 - 05/2017
Barnes & Noble City, STATE,
  • Provided exceptional customer service and willingness to help a diverse population. 
  • Exhibited detail and accuracy of tasks and shared information to maintain quality assurance.
  • Stayed current and knowledgeable on company and campus policies and procedures.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Established and maintained working relationships with leadership and employees.
  • Ability to work independently, or within a team to achieve company goals. 
  • Provide timely feedback or information to all inquiries to exceed customer/client expectations.
  • Conducted all human resources operations from start to finish for all employees; i.e. recruitment, hiring, onboarding/orientation, training, and coaching.
  • Coordinated temporary and seasonal hires. 
  • Managed cash and sales/inventory balances accurately.
  • Reconciled company credit card and bank statements monthly.
  • Created effective business plans to ensure strategic decisions were focused on exceeding long-term objectives.
  • Use programs to generate ad hoc reports to inquiries and for presentations to clients.
  • Kept abreast of the latest trends and recommended enhancements that would challenge and refine the company's product offerings.
  • Maintained Inventory and shrink reduction management. 
  • Ordered office and store supplies as needed and submit invoices for payment.
  • Experienced in office work, and the usage of office equipment.
Bestseller Program, Management in Training at UNCW, 12/2002 - 08/2004
Barnes & Noble City, STATE,
  • Joined Barnes & Noble while completing an undergraduate degree.  Based on a successful job performance, I was accepted into a management in training program.  
  • Offered direction and gave constructive feedback to motivate team members.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Processed all sales transactions accurately and in a timely fashion.
  • Built and maintained effective relationships with peers and upper management.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Communicated information to customers about product quality, value and style.
Education and Training
Master of Science: Industrial Organizational Psychology, Expected in 2010
Walden University - Minneapolis, MN
Status -
Bachelor of Arts: Psychology, Expected in 2004
University of North Carolina at Wilmington - Wilmington, NC
Status - Minor in Parks and Recreation Leisure Service Management

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Resume Overview

School Attended

  • Walden University
  • University of North Carolina at Wilmington

Job Titles Held:

  • Store Manager at Winston-Salem State University
  • Store Manager at Salem Academy & College Store
  • Bestseller Program, Management in Training at UNCW


  • Master of Science
  • Bachelor of Arts

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