Dependable multifaceted professional, offering broad experience in sales, customer service, operations, managing inventory, teams and projects. Skilled at providing the highest level of service by responding to clients during and after the sales process, essential in achieving and exceeding company goals, ensuring customer satisfaction and exceptional customer experience. Capable of surpassing sales quotas, increasing revenue growth, managing team, providing training and coaching
Education and Training
SAMARKAND STATE UNIVERSITYSAMARKAND, UZBEKISTAN, Expected in – –Bachelor's Degree of Law: - GPA:
REAL ESTATE INSTITUTENILES, IL, Expected in – –Mortgage Loan Originator: - GPA:
Experience
Service Corporation International - Store Manager and Sales Manager Haughton, LA, USA08/2017 - 06/2019
Work to build and maintain high end customer relationship while adhering to the company’s policies and procedures to provide exceptional in-store experience
Work closely with the other Sales and Regional Manager to formulate and build store brand, strategies and lead a team of sales associates in the company’s sales process to consistently increase the store’s overall business
Met budget targets by controlling expenses and eliminating wasteful behaviors
Minimized financial discrepancies by accurately controlling monthly operations budget
Processed shipments and maintained stock shelf organization
Wrote order supply requests to replenish merchandise and submitted to Regional manager for sign-off
Delegated work to employees based on shift requirements, individual strengths and unique training
Updated store pricing, signage and merchandising based on current promotions
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Profit system
Partnered with marketing team to align sales strategy with brand messaging across all communication channels
Maintained adequate temperature and humidity in stockrooms and showroom
Perform a wide array of operational functions to include opening and closing the store with nightly deposits, maintaining daily record of all transactions, executing payroll effectively, analyzing performance reports, developed and optimized weekly store schedules to staff members in timely manner, approved vacation time off and PTMs so all shifts received adequate coverage and maintain optimal service levels
Promoted product and service benefits through facility tours and engaging presentations
Hired, trained, coached, motivate and support team of 18 associates in consistent maintaining and driving key performance metrics such as SPG (Sales per Guest), bedding percentage, protection plan percentage, sale conversion rate, net promoting score to Jessicaimize written sales, average ticket and outstanding customer service and experience
Assumed positions of associate and assistant manager before promotion to store manager
Maintain a visible presence on the sales floor, role modeling the selling process, personally interacting with guests and being in a position to positively impact the sales process
Supported Sales manager and office manager in managing daily store functions
Resolved customer problems by investigating issues, answering questions, building rapport, finding solutions and making decisions in helpful professional manner which involves proper balance of guest satisfaction and financial responsibility while adhering to the company’s guidelines
Develop and implement sales plans that invite culture of accountability and growth while focusing on sales performance and continued goal attainment
Reduced process lags while managing 18 employees to ensure optimal productivity
Oversaw inventory management with cycle counts, audits, shrinkage control, arranged inventory in rotation from oldest to newest
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll
Prioritized sanitation, safety and health standards in work areas
Managed store appearance, including merchandising and displays, signage, decorations and cleaning
Partner with HR Department with any staffing decisions to include hiring, transfer requests, improvement plans, corrective actions, and terminations
Maintain high level knowledge in technologies, company product, promotions and store procedures
Create an engaging and positive working environment focused around strong selling culture while recognizing and rewarding top performers
Service Corporation International - Sales Representative Hicksville, NY, USA10/2008 - 08/2017
Guarantee fulfillment of guest expectation and proper presentation of the company's brand image by welcoming and engaging every guest
Take charge of Jessicaimizing average sales per guest and ensuring above-minimum category sales goals in adherence to company's sales approach with each customer
Perform a wide array of functions, including asking questions and listening to guest needs, providing advice and options to meet client's needs, introducing the products, closing each sales opportunity, and adding and extending items warranties to the sale
Ensure total satisfaction and develop next action to continue serving the guest on their home furnishing needs by contacting customers after product delivery
Hold accountability in guaranteeing the completion of post-sales order entries and administration processes, as well as showroom floor recovery processes throughout the day
Effectively utilize learning tools and sales programs to continuously enhance sales performance
Exhibit in-depth knowledge of company products, promotions, and store sales functions
Maintain active involvement in departmental meetings, training, and education, while assisting in training other employees
Applied strategic approach in selling and delivering more than million-dollar in furniture goods for four consecutive years as million-dollar writer
Received distinctions as the winner of various contest within the store and across the country for selling volume of furniture and mattresses; as well as a top producer in the store for more than seven years
Arlington Chrysler Jeep Dodge - Sales Representative City, STATE, USA02/2005 - 09/2008
Conducted negotiation of prices and terms of sales or service agreements
Held responsibility in preparing and submitting sales contracts for orders
Carried out evaluation needs and promotion of product and service sales through establishments visitation
Exemplified expertise in answering customers' questions on products, prices, availability, and credit terms
Assumed accountability in contacting new and existing customers to discuss how specific products and services can meet their needs
Provided hands-on assistance to customers in selecting products based on customer needs, product specifications, and applicable regulations
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
