Store Manager and Sales Manager Resume Example
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STORE MANAGER AND SALES MANAGER
Education and Training
Bachelor's Degree of Law
SAMARKAND STATE UNIVERSITYCity
Mortgage Loan Originator
REAL ESTATE INSTITUTECity
Summary
Dependable multifaceted professional, offering broad experience in sales, customer service, operations, managing inventory, teams and projects. Skilled at providing the highest level of service by responding to clients during and after the sales process, essential in achieving and exceeding company goals, ensuring customer satisfaction and exceptional customer experience. Capable of surpassing sales quotas, increasing revenue growth, managing team, providing training and coaching
Experience
Store Manager and Sales ManagerCompany Name | City, State08/2017 - 06/2019
- Work to build and maintain high end customer relationship while adhering to the company's policies and procedures to provide exceptional in-store experience
- Work closely with the other Sales and Regional Manager to formulate and build store brand, strategies and lead a team of sales associates in the company's sales process to consistently increase the store's overall business
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Processed shipments and maintained stock shelf organization
- Wrote order supply requests to replenish merchandise and submitted to Regional manager for sign-off
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Updated store pricing, signage and merchandising based on current promotions
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Profit system
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels
- Maintained adequate temperature and humidity in stockrooms and showroom
- Perform a wide array of operational functions to include opening and closing the store with nightly deposits, maintaining daily record of all transactions, executing payroll effectively, analyzing performance reports, developed and optimized weekly store schedules to staff members in timely manner, approved vacation time off and PTMs so all shifts received adequate coverage and maintain optimal service levels
- Promoted product and service benefits through facility tours and engaging presentations
- Hired, trained, coached, motivate and support team of 18 associates in consistent maintaining and driving key performance metrics such as SPG (Sales per Guest), bedding percentage, protection plan percentage, sale conversion rate, net promoting score to maximize written sales, average ticket and outstanding customer service and experience
- Assumed positions of associate and assistant manager before promotion to store manager
- Maintain a visible presence on the sales floor, role modeling the selling process, personally interacting with guests and being in a position to positively impact the sales process
- Supported Sales manager and office manager in managing daily store functions
- Resolved customer problems by investigating issues, answering questions, building rapport, finding solutions and making decisions in helpful professional manner which involves proper balance of guest satisfaction and financial responsibility while adhering to the company's guidelines
- Develop and implement sales plans that invite culture of accountability and growth while focusing on sales performance and continued goal attainment
- Reduced process lags while managing 18 employees to ensure optimal productivity
- Oversaw inventory management with cycle counts, audits, shrinkage control, arranged inventory in rotation from oldest to newest
- Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll
- Prioritized sanitation, safety and health standards in work areas
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Partner with HR Department with any staffing decisions to include hiring, transfer requests, improvement plans, corrective actions, and terminations
- Maintain high level knowledge in technologies, company product, promotions and store procedures
- Create an engaging and positive working environment focused around strong selling culture while recognizing and rewarding top performers
Sales RepresentativeCompany Name | City, State11/2008 - 09/2017
- Guarantee fulfillment of guest expectation and proper presentation of the company's brand image by welcoming and engaging every guest
- Take charge of maximizing average sales per guest and ensuring above-minimum category sales goals in adherence to company's sales approach with each customer
- Perform a wide array of functions, including asking questions and listening to guest needs, providing advice and options to meet client's needs, introducing the products, closing each sales opportunity, and adding and extending items warranties to the sale
- Ensure total satisfaction and develop next action to continue serving the guest on their home furnishing needs by contacting customers after product delivery
- Hold accountability in guaranteeing the completion of post-sales order entries and administration processes, as well as showroom floor recovery processes throughout the day
- Effectively utilize learning tools and sales programs to continuously enhance sales performance
- Exhibit in-depth knowledge of company products, promotions, and store sales functions
- Maintain active involvement in departmental meetings, training, and education, while assisting in training other employees
- Applied strategic approach in selling and delivering more than million-dollar in furniture goods for four consecutive years as million-dollar writer
- Received distinctions as the winner of various contest within the store and across the country for selling volume of furniture and mattresses; as well as a top producer in the store for more than seven years
Sales RepresentativeCompany Name | City, State03/2005 - 10/2008
- Conducted negotiation of prices and terms of sales or service agreements
- Held responsibility in preparing and submitting sales contracts for orders
- Carried out evaluation needs and promotion of product and service sales through establishments visitation
- Exemplified expertise in answering customers' questions on products, prices, availability, and credit terms
- Assumed accountability in contacting new and existing customers to discuss how specific products and services can meet their needs
- Provided hands-on assistance to customers in selecting products based on customer needs, product specifications, and applicable regulations
PROFESSIONAL DEVELOPMENT
Military Training, Criminal Investigator Internship in Police Department, Chrysler Corporation Training and Seminars, Sales, Product Training and Seminars, Mattresses Training and Seminars (Tempur-pedic, Sterns and Foster, Sealy, IComfort, Simmons and Ashley Sleep), Synchrony Financial, Genesis, TD Bank, Progressive Retail Training and Seminars, GBS and Guardsman Protection Plan Services Training and Seminars, Management, Operations and Inventory seminars and training, Mortgage Loan Originator - NMLS Approved 20-Hour SAFE Comprehensive PE, Passed SAFE MLO Test – National Component with Uniform State Content, Introduction to IT and Linux.
Languages
English | Russian.
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Resume Overview
School Attended
- SAMARKAND STATE UNIVERSITY
- REAL ESTATE INSTITUTE
Job Titles Held:
- Store Manager and Sales Manager
- Sales Representative
Degrees
- Bachelor's Degree of Law
Mortgage Loan Originator
