Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Focused retail store management professional versed in all aspects of running any store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities. I also am food safe certified.
Skills
Store opening and closing procedures
Store operations oversight
Process improvements
Employee supervision and motivation
Accurate cash handling
Employee training
Outstanding communication skills
Inventory management
Team-oriented
Reliable
Staff training and development
Customer service
Leadership reports
Shift checklists
Experience
02/2018 to 12/2019Store ManagerColumbia Sportswear Company | Rosemont, IL,
Oversaw inventory management to minimize waste.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Oversaw inventory tracking, management and physical inventory counts.
Wrote order supply requests to replenish merchandise and submitted to G.M. for sign-off.
Maintained daily record of all transactions.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Oversaw daily cash register operations and cash management.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Updated store pricing, signage and merchandising based on current promotions.
Enforced adherence to policies, standards and security protocols.
Resolved customer problems by investigating issues, answering questions and building rapport.
Addressed customer inquiries and resolved complaints.
Delivered excellent customer service by greeting and assisting each customer.
Increased profits 17% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Kept accounts current and funds deposited to keep on-site cash low.
Prioritized sanitation, safety and health standards in work areas.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Strengthened work flow productivity by hiring, managing and developing top talent.
Interviewed, hired, supervised and trained many employees and instituted mentoring program to develop skills, leadership and employee excellence.
Counted cash drawers and made bank deposits.
Oversaw inventory management to minimize waste.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Processed shipments and maintained stock shelf organization.
Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Created attractive store displays to generate customer interest and boost sales.
07/2016 to 02/2018Hospice AideHopehealth | North Smithfield, RI,
Emotionally supported grieving families by offering a listening ear, compassion and kindness.
Moved patients carefully into different positions to promote better body alignment and ensure comfort.
Measured vital signs, recorded all data gathered and provided treatment assistance to nurses.
Helped patients maintain dignity during difficult times.
Assisted terminally ill patients with personal care, including bathing, grooming and dressing.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Documented patient intake and dietary requirements and assisted with feeding.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
09/2013 to 05/2016Assistant Store ManagerCoen Markets, Inc. | Waynesburg, PA,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Promoted and supported strong relationships with local community organizations in surrounding area.
Minimized waste through expense tracking and effective cost control strategies.
Maintained organized store, responded to customer complaints and answered questions quickly.
Coached and developed store associates through formal and informal interactions.
Processed credit and debit card payments and returned proper change for cash purchases.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Mentored team on effective upselling and cross-selling techniques.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Assessed, optimized and elevated operations to target current and expected demands.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
05/2010 to 06/2015CNA PRECEPTORLAKELAND REHABILITATION | City, STATE,
Ambulated and transferred residents, using appropriate assistive devices and body mechanics, engaging new staff members for assistance and training.
Planned and implemented, in collaboration with trainee, teaching plans and study topics and evaluated progress based on mutually agreed-upon orientation goals on ongoing basis.
Acted as positive teammate to fellow employees by helping onboard new teammates at assisted living facility and nursing home.
Integrated trainee into social culture of unit and facility, helped new employee feel welcomed by peers and coworkers and assisted in establishing peer and patient relationships.
Oriented new employees to job duties while observing and evaluating job performance and competence while also performing Certified Nursing Assistant duties.
Developed caring relationships with nursing home patients and served with compassion and efficiency and in so doing demonstrated best practices to new staff members.
Led new staff members by example, demonstrated and personified competent care and helped trainees integrate clinical study with professional practice.
Recorded resident vital signs, weights and measurements, intake and output and food consumption and distributed prescribed medications and monitored other health conditions.
Conducted employee training and development activities for direct care staff via formal training sessions and informal mentoring and role modeling.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Education and Training
Expected in 06/2002GED | Whitko High School, South Whitley, INGPA:
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