Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Accomplishments
Exceeded monthly, quarterly, and yearly store sales goals
Completed a complete store remodel as a Store Manager and as a Asst. Store manager (Grocery, service departments, HOME, Apparel, Photo electronics, over 250,000 sq. feet)
Managed a store that exceeded company expectations yearly
Trainer of scheduling program
Store Manager trainer
Skills
Human Resources Oversight
Customer Service Management
Program Optimization
Financial Statement Review
Team Leadership
Staff Scheduling
Policy Development and Enforcement
Training Management
Communication
Ability to work in a faced paced inviroment
Achieve results through teamwork
Organized
Work History
11/2005 to 03/2018
Store ManagerColumbia Sportswear Company – Smithfield, NC,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Approved payroll submissions for employees.
Protected store from loss or theft by setting and enforcing clear security policies.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Analyzed and interpreted store trends to facilitate planning.
In charge of a Management team of 8 and a team of associates of over 300.
Operated a store that did over 1.5 million dollars a week and up to 3 million a week during key holidays.
09/1999 to 09/2005
Apparel Department ManagerFred Meyer/Kroger – City, STATE,
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Marked-down clearance items and relocated merchandise to proper store areas.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Led and developed management team of 30-50.
Educated staff on strategies for handling difficult customers and challenging situations.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Recruited, managed and motivated 50-member retail team to give every guest positive and memorable experiences.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Trained team members in successful strategies to meet operational and sales targets.
Education
Expected in 06/1982
High School Diploma: Sumner Sr. High School - Sumner, Wa, GPA:
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