Experienced Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Punctual Store Manager with over 25 years of experience in managing team of 7 employees in retail industry. Resourceful leader remains calm under pressure and delegates day-to-day tasks. Outstanding time management and conflict resolution skills.
Skills
Store Management
Team leadership and coaching
POS systems
Customer Relations
Relationship building and management
Team Leadership
Training and Development
Vendor management
Accurate money handling
Merchandising
Bank deposit procedures
Excellent customer service skills
Staff training and development
Strategic thinker
Operations
Store displays
Team Building
Staff Management
Training and mentoring
Opening and closing procedures
Customer-oriented
Work History
Store Manager, 11/2019 to 01/2021 Columbia Sportswear Company – Saint Augustine, FL,
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
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Protected store from loss or theft by setting and enforcing clear security policies.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Job Titles.
Rotated merchandise and displays to feature new products and promotions.
Managed NumberJob Titles successfully in fast-paced environment through proactive communication and positive feedback.
Planned budgets and authorized payments and merchandise returns.
Supervised guests at front counter, answering questions regarding products.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Created work schedules according to sales volume and number of employees.
Generated repeat business by delivering exceptional customer service and positive engagement.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Managed, hired and developed top talent to strengthen workflow and productivity.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Trained and supervised all new associates in grocery, produce and administrative departments.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Managed inventory control, cash control and store opening and closing procedures.
Truck Unloader/Stocker, 09/2015 to 11/2019 Petco – Carle Place, NY,
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Maintained neat, orderly and safe work space.
Created balanced pallets to support efficient and safe sales floor replenishment.
Removed all debris and packaging from boxes and separated for recycling or disposal.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Recorded information, shortages and discrepancies to keep records current and accurate.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Blocked and faced products on displays and shelves in accordance with company policy.
Attended and participated in sales meetings to stay abreast of current offers and product issues.
Helped customers locate desired items and transfer oversized items to vehicles.
Consistently lifted materials weighing as much as Number pounds.
Changed sales floor signs to show current pricing and support product promotions.
Demonstrated strong communication skills and understanding of packing slip processing requirements.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
Performed inventory control, such as counting and stocking merchandise.
Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
Answered customer questions and provided detailed product information.
Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Checked and pulled defective or expired products from shelves.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Assisted in development of trainees, providing instruction and support to optimize readiness.
Maintained fitness in order to move merchandise efficiently and safely.
Unloaded arriving product stock and moved to store display areas.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Maintained effective team member communication.
Organized warehouse and stockroom areas using forklift and pallet jacks.
Greeted customers and directed to requested products.
Stocker/Cashier, 08/2015 to 09/2018 Walmart – City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers with special services, account updates and promotional options.
Assisted customers by answering questions and fulfilling requests.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Operated cash register for cash, check and credit card transactions with Number% accuracy.
Checked prices for customers and processed items sold by scanning barcodes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
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Trained as Job title and provided back-up coverage to provide customers with optimal support.
Worked closely with Job title to solve problems and handle customer concerns.
Education
Diploma: Secretarial Studies And Office Administration, Expected in 05/1983 Holland High School - Holland, MI GPA:
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