Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Dependable manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Exceptional interpersonal communication
Excellent time management skills
Effective problem solver
Adherence to high customer service standards
Effective workflow management
Federal/State tax preparation
POS systems knowledge
Credit card transactions
Motivated team player
Store Manager, 07/2004
to Current The UPS Store, Inc. – North Reading,
Customer service on a daily basis. Shipping of all types of products. Meet all customer service needs with our document services, faxing, printing and copy services. Investigated and resolved customer inquiries and complaints in an empathetic manner. Managing, training and scheduling of personnel. Maintain inventories of supplies and products. Scheduling of maintenance and repairs of equipment. Cash management, promotional and advertising of store needs.
to 06/2004 Streetwise Auto Inc. – Somerville,
Mass Managing and assigning work to auto mechanics (in two shops) and coordinating all auto diagnosis and repairs to necessary personnel in a fast paced enviroment. Preparing of all invoices for billing. Communicating a professional and accurate repair estimate to customers. Ordering and maintaining parts and inventory. Scheduling of equipment repairs. Collecting payments, making bank deposits and all other required forms and reports. Hiring and scheduling of personnel.
to 12/1996 Aris Getty – Somerville,
MA Manager of the daily aspects of a auto repair and gas station business, with a licensed state inspection bay. Maintained the books for the business. Similar responsibilities as my position at Streetwise Auto.
to 07/1985 Varian Associates – Lexington,
MA Accounting and administrative positions. Accountspayable, Accounts receivable and Cost accounting positions. Some Data entry and Customer service responsibilities.
Associate of Science: Accounting,
1981 Bunker Hill Community College - Charlestown,
Bentley College - Waltham,
MA Studied Accounting and Business courses from 1981 to 1985.