Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency, and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Skills
Inventory Control
Inventory
Office
Payroll
Scanner
Wise
Employee supervision and motivation
Store opening and closing procedures
Store operations oversight
Team-oriented
Reliable
Sales professional
Accurate cash handling
Employee training
Retail inventory management
MS Office proficient
Outstanding communication skills
Shift checklists
Staff training and development
Supervision and training
Sound judgment
Employee development
Customer retention
Cross-functional team management
Performance improvements
Profit and loss accountability
Recruiting and hiring
Financial administration
Project management
Education and Training
Southwest Tennessee Community CollegeMemphis, TNExpected in 05/2022 – –Associate of Applied Science:Clinical Psychology - GPA:
Experience
Getir - Store Manager Chicago, IL, 12/2019 - Current
Hired, trained, evaluated performance and enforced disciplinary actions for 8 associates.
Managed inventory tracking and physical inventory counts to minimize loss.
Resolved customer problems by investigating issues, answering questions and building rapport.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Strengthened work flow productivity by hiring, managing and developing top talent.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Rotated inventory from oldest to newest to maintain fresh stock.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Corrected operational discrepancies by developing and executing process improvements.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Coached and empowered employees by creating and sharing motivational vision plans.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
Fostered healthy team environments to promote collaboration and boost productivity.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Maintained current accounts and deposited funds to keep on-site cash low.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Oversaw POS operations and cash management to reduce errors.
Ppg Industries, Inc. - Assistant Store Manager Midvale, UT, 12/2016 - 12/2019
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Vallen - Team Lead Rogers, AR, 06/2006 - 08/2009
Audit customer orders for accuracy and records.
Run waves for customer with orders over or at 100,000 pieces.
Report shorts for waves and small orders to the Inventory Desk for shorts to be delivered or shorted out.
Make sure the team was moving at a consistent pace when running waves to the sorters.
Familiar with the sorters process and have sorted at Technicolor.
Familiar with some of the front house functions and I also worked the front and back office for a few months.
Familiar with inventory Control.
Reason for leaving: Temp-Service Job.
K & L Distributors Alaska - Merchandiser Seward, AK, 12/2006 - 10/2007
Stocked and rotated Kellogg's product.
Maintained the backstock area.
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Communicated and coordinated planogram execution with store management.
Built effective partner store relationships to improve customer satisfaction.
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