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Store Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Resourceful leader remaining calm under pressure and promoting superior time management and customer service skills. Considered highly effective in store manager role and eager to take on new challenges.

Skills
  • Process improvements
  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Customer service
  • Employee training
  • Reliable
  • MS Office proficient
  • Team-oriented
  • Accurate cash handling
  • Staff training and development
Education and Training
Smart Horizons Career Onlne High School Ft Lauderdale Florida, Expected in 04/2019 High School Diploma : - GPA :
Experience
Lvmh - Store Manager
Portland, OR, 04/2018 - Current
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Counted cash drawers and made bank deposits.
  • Enforced adherence to policies, standards and security protocols.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Worked closely with District Manager and Regional manager to formulate and build store brand and strategy.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Addressed customer inquiries and resolved complaints.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Wrote order supply requests to replenish merchandise and submitted to district manager for sign-off.
Delta Apparel, Inc. - Cherry Picker Operator
Orlando, FL, 10/2016 - 04/2018
  • Arranged items on pallets according to size and weight.
  • Transported offloaded inventory to proper storage area in warehouse.
  • Collaborated with peers to complete tasks in timely manner.
  • Selected and transported items using forklift to complete customer orders.
  • Loaded and unloaded trailers and trucks using picker and reach truck.
  • Sorted, organized and stacked items in warehouse.
  • Followed related safety regulations, contract requirements, company policies and operating procedures.
  • Inspected packaging for conformance to regulations and customer requirements.
  • Promoted worksite safety by identifying hazards and reporting or correcting immediately.
  • Reviewed daily delivery schedules to determine orders, sequences of deliveries and special loading instructions.
  • Loaded or unloaded deliveries and shipments, taking care to avoid damage and safety risks.
Coxhealth - Member Service Representative
Thayer, MO, 01/2014 - 02/2016
  • Offered exceptional customer service to differentiate and promote company brand.
  • Liaised between patrons, store personnel and internal departments.
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Processed customer account changes.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Communicated information to customers about product quality, value and style.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Walgreens - SIMS Coordinator
City, STATE, 06/2010 - 03/2013
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • I handled the store inventory, while helping with ordering products.
  • Handled refunds and store complaints.
  • Head cashier helped customers check out.
  • Worked in photo department helped print customers pictures.

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How this resume score could be improved?

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88Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Smart Horizons Career Onlne High School
Job Titles Held:
  • Store Manager
  • Cherry Picker Operator
  • Member Service Representative
  • SIMS Coordinator
Degrees
  • High School Diploma

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