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Store Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Well-versed in coordinating materials, using shop equipment and keeping work spaces organized, clean and free of hazards. Knowledgeable about all types of repair and maintenance actions and always looking for ways to help the team, learn new processes and improve garage operations.

Demonstrated abilities in troubleshooting and fixing problems with all vehicle systems. Adept at working quickly and accurately to repair, replace or refurbish components. Proficient in maintaining records, updating logs and training employees.

Implemented customer service to its full potential. Assessing customer needs and expectations.

Skills
  • Able to lift 200 lbs.
  • Domestic vehicles experience
  • Calibration understanding
  • Writing work tickets
  • Engine overhauls
  • Coolant flushes
  • Brake systems knowledge
  • Gasket replacements
  • Bay maintenance
  • Alignments experience
  • Maintaining records
  • Soldering skills
  • Vendor relations
  • Diagnostic abilities
  • Electrical understanding
  • Troubleshooting skills
  • Suspension systems understanding
  • Drivability issues
  • Operating pneumatic tools
  • Engine repair
  • Diagnostic skills
  • Detecting refrigerant leaks
  • Maintenance scheduling
  • Tire mounting and balancing
Education and Training
Buckeye High School Medina, OH Expected in 05/2012 High School Diploma : - GPA :
Medina County Career Center Medina, OH Expected in 05/2012 Engineering Technologies : - GPA :
Experience
Lvmh - Store Manager
Walnut Creek, CA, 01/2017 - Current
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Increased profits percentage by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Hired, trained and managed team of employees, including evaluating performance and enforcing disciplinary actions.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory management to minimize waste.
  • Counted cash drawers and made bank deposits.
  • Trained staff to deliver outstanding customer service and assistance.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Supported management in exceeding customer service and quality standards.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Collaborated with Shop Foreman to recruit and develop personnel and cultivate top performance.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Created attractive store displays to generate customer interest and boost sales.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Addressed customer inquiries and resolved complaints.
  • Maintained daily record of all transactions.
E*Trade - Service Manager
San Francisco, CA, 09/2016 - 12/2016
  • Oversaw service department budget and informed management of discrepancies.
  • Defined department objectives and monitored performance.
  • Created employee work schedules to keep all shifts properly staffed.
  • Maintained extremely low employee turnover through motivating leadership and employee support.
  • Resolved customers issues by providing timely and effective solutions.
  • Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
  • Addressed order discrepancies and provided timely resolution.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
  • Created written plans and obtained customer consent to proceed.
The Gund Company - CNC Operator
Ontario, CA, 02/2016 - 08/2016
  • Completed work on time and moved it to proper staging area for disposition.
  • Performed routine maintenance on machines and monitored usage in order to reduce parts breakdown.
  • Observed company's strict safety rules during each shift to avoid job-related injuries.
  • Loaded and unloaded machines to prevent expensive equipment issues.
  • Changed out aging tools, fixtures and offsets.
  • Operated manually controlled equipment including lathes, mills and grinders.
  • Loaded and unloaded different tool parts from trucks and storage areas.
  • Fabricated various parts using multiple machines at once.
  • Kept parts within close tolerances of design standards to maintain optimal quality.
  • Helped achieve company goals by supporting production workers.
  • Inspected finished products for quality and adherence to customer specifications.
Sonic Automotive, Inc. - Automotive Technician
Baltimore, MD, 06/2012 - 01/2016
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.
  • Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Performed routine and reparative maintenance for company freight and trucks.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Troubleshot faults and devised successful solutions in a self-directed manner.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Removed, replaced, balanced and rotated new or used tires.
  • Wrote service orders, accepted payments and updated customer accounts.
  • Fostered relationships with auction and fleet transportation professionals to streamline buying activities.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Examined and inspected damaged vehicles. Estimated costs of parts, labor and supplies, and calculated deductibles.
  • Kept the garage clean, organized and efficient.
  • Answered customer questions and discussed options face-to-face, over the telephone and via email.
  • Sourced, arranged and supervised supply inventory.

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Resume Strength

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  • Typos

Resume Overview

School Attended
  • Buckeye High School
  • Medina County Career Center
Job Titles Held:
  • Store Manager
  • Service Manager
  • CNC Operator
  • Automotive Technician
Degrees
  • High School Diploma
  • Engineering Technologies

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